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Инструкция по эксплуатации кофеварки Krups Nescafe Dolce Gusto Infinissima KP170810.
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Displayed below is the user manual for Dolce Gusto Infinissima by Krups which is a product in the Coffee Makers category.
This manual has pages.
www.dolce—gusto.com
INFINISSIMA
USER MANUAL
1. SAFETY PRECAUTIONS 3
2. MACHINE OVERVIEW 5
3. BEVERAGE EXAMPLES 7
4. RECOMMENDATIONS FOR SAFE USE 8
5. FIRST USE 9
6. PREPARING A BEVERAGE 10
6. 1 ONE CAPSULE (E. G. LUNGO) 10
6. 2 TWO CAPSULES (E. G. CAPPUCCINO) 11
7. CLEANING 13
8. DESCALING AT LEAST EVERY 3–4 MONTHS 14
9. TROUBLESHOOTING 16
9. 1 ON / OFF ICON TURNED TO ORANGE COLOUR 16
9. 2 NO LIQUID COMES OUT – NO WATER IN WATER TANK? 16
9. 3 NO LIQUID COMES OUT – CAPSULE BLOCKED? 16
9. 4 NO LIQUID COMES OUT – INJECTOR BLOCKED? 17
9. 5 VARIOUS 18
2
TABLE OF CONTENTS
1. SAFETY PRECAUTIONS
Read all instructions and keep these safety instructions. Any type of
misuse of the appliance may result in a potential injury.
In case of any inappropriate use or failure to comply with the
instructions, the manufacturer accepts no responsibility and the
guarantee may not apply.
The guarantee does not cover appliances that do not work or do not
work properly because they have not been maintained and/or descaled.
INTENDED USE
1. This appliance is intended to be used in household only. It is not
intended to be used in following applications, and the guarantee will
not apply for:
– staff kitchen areas in shops, offices and other working
environments;
– farm houses;
– by clients in hotels, motels and other residential type
environments;
– bed and breakfast type environments;
2. Your appliance is intended for domestic use inside the home only at
an altitude below 3400 m.
ELECTRICAL POWER SUPPLY
3. Connect the appliance to a mains power socket with an earth
connection only. Mains voltage must be the same as the details on
the rating plate. The use of incorrect connection will negate the
guarantee and may be hazardous.
4. To protect against fire, electric shock and injury to persons do not
immerse the power cord, plugs or the appliance in water or other
liquid. Avoid spillage on the plug. Never touch the power cord with
wet hands. Do not overfill the water tank.
5. In case of an emergency remove the plug from the mains power
socket immediately.
6. Unplug from the mains power socket when not in use.
7. To disconnect, remove the plug from the mains power socket. Do not
unplug by pulling the cord.
8. Do not let the cord hang over the edge of a table or counter, or touch
hot surfaces or sharp edges. Do not allow the cord to dangle (risk of
tripping up). Never touch the cord with wet hands.
9. Do not operate any appliance with a damaged cord or plug. If the
power cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a
hazard. Do not operate any appliance that malfunctions or has been
damaged in any manner. Unplug cord immediately. Return the
damaged appliance to the nearest authorised service facility
designated by NESCAFÉ®DolceGusto®hotline.
10. If the mains power socket does not match the plug on the appliance,
have the plug replaced with a suitable type by aftersales service
centres designated by NESCAFÉ®DolceGusto®hotline.
CONDITIONSOFUSE
11. Always use the appliance on a flat, stable, heat resistant
surface away from sources of heat or water splashes.
12. Do not use the appliance without the drip tray and drip grid,
except when a very tall mug is used. Do not use the appliance
for hot water preparation.
13. Never turn the machine upside down.
14. The use of accessory attachments not recommended by the
appliance manufacturer may result in fire, electric shock or
injury to persons.
15. Do not place on or near a hot gas or electric burner, or in a
heated oven.
16. Do not put fingers under the outlet during beverage
preparation.
17. Do not touch the injector of the machine head.
18. Never carry the appliance by the extraction head.
19. The capsule holder is equipped with a permanent magnet.
Avoid placing the capsule holder near appliances and objects
that can be damaged by magnetism, e.g. credit cards, USB
drives and other data devices, video tapes, television and
computer monitors with picture tubes, mechanical clocks,
hearing aids and loud speakers.
20. Do not turn off the appliance during the descaling process.
Rinse the water tank and clean the appliance to avoid any
residual descaling agent.
21. Ifaway for prolonged periods, on holiday, etc. the appliance
must be emptied, cleaned and unplugged. Rinse before reuse.
Operate the rinse cycle before re—using your appliance.
22. We recommend using the NESCAFÉ®DolceGusto®capsules
designed and tested for the NESCAFÉ®DolceGusto®machine.
They were designed to interact together – the interaction
provides the in—cup quality that NESCAFÉ®DolceGusto®is
known for. Each capsule is designed to prepare a perfect cup,
and cannot be reused.
23. Do not remove hot capsules by hand. Always use capsule
holder handle to dispose of used capsules.
24. Always insert the capsule holder in the machine to prepare a
beverage. Do not pull out the capsule holder before the
indicator stops blinking. The appliance will not work if the
capsule holder is not inserted.
25. Machines equipped with a locking handle: Scalding may occur
if the locking handle is opened during the brewing cycles. Do
not pull up the locking handle before the lights on the machine
stop flashing.
26. For health reasons, always fill the water tank with fresh
drinking water.
27. After use of the appliance always remove the capsule and
clean the capsule holder. Empty and clean the drip tray and
capsule bin daily. Food allergy sufferers must rinse the
appliance according to cleaning procedure.
28. The heating element surface is subject to residual heat after use and
plastic housings may feel warm to touch several minutes upon use.
29. Patients with pacemakers or defibrillators: Do not hold the capsule
holder directly over the pacemaker or defibrillator.
30. Packaging is made of recyclable materials. Contact your local
council / authority for further information on recycling programs.
Your appliance contains valuable materials which can be recovered
or recycled.
31. The appliance shall not be placed in a cabinet when in use.
CHILDREN
32. Keep the appliance and its cord out of reach of children aged less
than 8 years. Children shall not play with the appliance.
33. This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a safe
way and if they understand the hazards involved.
34. This appliance is not intended for use by children or persons with
reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Persons who have a limited or no
understanding of the operation and use of this appliance must first
read and fully understand the contents of the user manual, and
where appropriate seek additional guidance on its operation and use
from the person responsible for their safety.
35. Children should be supervised to ensure that they do not play with
the appliance.
36. Cleaning and user maintenance shall not be made by children
unless they are older than 8 and supervised by an adult.
37. Children should not use the appliance as a toy.
MAINTENANCE
38. Unplug from the mains power socket before cleaning. Allow to cool
before putting on or taking off parts, before cleaning the appliance.
Never clean wet or immerse appliance in any fluid. Never clean the
appliance with running water. Never use detergents to clean the
appliance. Clean the appliance only using soft sponges/brushes. The
water tank should be cleaned with a clean food—safe brush.
39. Any operation, cleaning and care other than normal use must be
undertaken by after-sales service centres designated by
NESCAFÉ®DolceGusto®hotline. Do not dismantle appliance and
do not put anything into openings.
40. To reduce the risk of fire or electric shock, do not remove the cover.
No user serviceable parts inside. Repair should be done by
authorized service personnel only!
41. For additional guidance on how to use the appliance, refer to the
user manual on www.dolce-gusto.com or call
NESCAFÉ®DolceGusto®hotline number.
RECYCLING
EUROPEAN MARKETS ONLY: Think of the environment!
Your appliance contains valuable materials which
can be recovered or recycled.
Leave it at a local civic waste collection point or at
an approved service centre, where it will be disposed
of properly. European Directive 2012/19/EU on Waste
Electrical and Electronic Equipment (WEEE),
stipulates that used household appliances must not
be disposed of in normal unsorted municipal waste.
Old appliances must be collected separately to
optimise the sorting and recycling of their parts and
to reduce the impact on human health and the
environment.
1 2 6
9 10
4
117 8
5
33.1 3.2 3.3
1. Water tank
2. Water tank cover
3. Selection lever
3.1Cold
3.2Stop
3.3Hot
4. Locking handle
5. Rinsing tool
6. Capsule holder
7. Power button / Descaling signal / Error signal
8. Injector
9. Cleaning needle
10. Drip tray
11. Drip grid
ECONOMY MODE:
After 5 minutes of non-usage.
Please be aware that the appliance is still using
electricity whilst in eco-mode (0.4 W/hour).
TECHNICAL DATA
GB / IE
220-240 V, 50/60 Hz, 1340-1600 W
max. 15 bar
1.2 L
2.65 kg
5–45 °C
41–113 °F
A = 15.50 cm
B = 37.30 cm
C = 28.55 cm
2. MACHINE OVERVIEW
5
2. MACHINE OVERVIEW
6
To adjust drip tray position: Turn drip tray counter
clockwise to unlock it.
Lift drip tray up to middle position. Lock drip tray
by turning it clockwise until it clicks. The drip tray
is locked.
LIFT & CLICK DRIP TRAY
Lift drip tray up to highest position. Lock drip tray
by turning it clockwise until it clicks. The drip tray
is locked.
3. BEVERAGE EXAMPLES
7
Two Ca p s u les
Two Ca p s u lesOne Ca p s u le Two Ca p s u les
Adjust drip tray Choose hot or cold
ESPRESSO CAPPUCCINO CHOCOCINO CAPPUCCINO ICE
Never add hot water to the water tank!
For rinsing and beverage preparation only use
drinking water.
Always keep the machine upright! After finishing preparation the power button blinks
red for about 5 seconds. During that time do not
open locking handle!
Do not touch plug with wet hands. Do not touch
machine with wet hands! Never use a wet sponge. Only use a soft damp
cloth to clean the top of the machine. Do not touch used capsule after beverage
preparation!Hot surface, risk of burns!
Never touch injector with surface of finger! Do not use the rinsing tool for tea or hot water
preparation. If away for more than 2 days (on holidays etc.) the
machine must be emptied, cleaned and
unplugged. Before reuse rinse machine according
to instructions in 7. «Cleaning« on page13,
beginning with step 4 to step 8.
8
4. RECOMMENDATIONS FOR SAFE USE
1
Rinse water tank manually with freshdrinking water. Fill
water tank with fresh drinking water. Insert water tank into
machine.
2
Open locking handle. Make sure that rinsing tool is in
capsule holder and capsule holder is in machine. Close
locking handle. Place a large empty container underneath
the coffee outlet.
3
Make sure that the selection lever is in “STOP” position.
Ensure to use the correct mains voltage as given in2.
«MACHINE OVERVIEW» on page5. Connect power plug to
mains power socket.
4
Switch on machine. Power button starts blinking red while
machine is heating up for approximately 40 seconds.
Afterwards power button lights steady green. Machine is
ready to be used.
5
Push selection lever to the «COLD« position. Machine starts
rinsing.
6
After approximately 60 seconds push selection lever to the
“STOP” position. Machine stops rinsing. Power button
blinks red for about 5 seconds.
7
Push selection lever to the «HOT» position. Machine starts
rinsing.
8
After approximately 60 seconds push selection lever to the
“STOP” position. Open locking handle. Pull out capsule
holder. Remove rinsing tool. Reinsert capsule holder.
9
Empty container. Fill water tank with fresh drinking water.
Insert water tank into machine.
9
5. FIRST USE
6. PREPARING A BEVERAGE
6. 1 ONE CAPSULE (E. G. LUNGO)
1
Check if the water tank contains enough fresh drinking
water. Switch on machine. Power button starts blinking red
while machine is heating up for approximately 40 seconds.
Afterwards power button lights steady green. Machine is
ready to be used.
2
To adjust drip tray position: Turn drip tray counter
clockwise to unlock it. Lift it to the desired position and
lock it by turning it clockwise until it clicks. The drip tray is
locked.
3
Place cup with correct cup size on drip tray. See
«BEVERAGE EXAMPLES« or package. Open locking handle.
Pull out capsule holder. Make sure rinsing tool is not
inside. Insert capsule in capsule holder. Insert it back into
machine. Close locking handle.
4
Pushselection lever to the «HOT« or «COLD« position as
recommended on capsule packs. Beverage preparation
starts.
5
Stay beside the machine throughout the preparation!After
reaching the desired level push selection lever to the
“STOP” position. Machine stops preparation.
6
After finishing preparation the power button blinks red for
about 5 seconds. During that time do not open locking
handle!
7
After extraction is finished open locking handle. Remove cup
from drip tray.
8
Pull out capsule holder. Remove used capsule. Put used
capsule in dustbin.
9
Rinse capsule holder with fresh drinking water from both
sides. Dry capsule holder. Insert it back into machine.
Enjoy your beverage!
10
1
Check if the water tank contains enough fresh drinking
water. Switch on machine. Power button starts blinking red
while machine is heating up for approximately 40 seconds.
Afterwards power button lights steady green. Machine is
ready to be used.
2
To adjust drip tray position: Turn drip tray counter
clockwise to unlock it. Lift it to the desired position and
lock it by turning it clockwise until it clicks. The drip tray is
locked.
3
Place cup with correct cup size on drip tray. See
«BEVERAGE EXAMPLES« or package. Open locking handle.
Pull out capsule holder. Make sure rinsing tool is not
inside. Insert first capsule in capsule holder. Insert it back
into machine. Close locking handle.
4
Pushselection lever to the «HOT« or «COLD« position as
recommended on capsule packs. Beverage preparation
starts.
5
Stay beside the machine throughout the preparation!After
reaching the desired level push selection lever to the
“STOP” position. Machine stops preparation.
6
After finishing preparation the power button blinks red for
about 5 seconds. During that time do not open locking
handle!
7
Open locking handle. Pull out capsule holder. Remove used
capsule. Put used capsule in dustbin.
8
Insert second capsule in capsule holder. Insert it back into
machine. Close locking handle.
9
Pushselection lever to the «HOT« or «COLD« position as
recommended on capsule packs. Beverage preparation
starts.
11
6. PREPARING A BEVERAGE
6. 2 TWO CAPSULES (E. G. CAPPUCCINO)
6. PREPARING A BEVERAGE
6. 2 TWO CAPSULES (E. G. CAPPUCCINO)
10
Stay beside the machine throughout the preparation!After
reaching the desired level push selection lever to the
“STOP” position. Machine stops preparation.
11
After finishing preparation the power button blinks red for
about 5 seconds. During that time do not open locking
handle!
12
After extraction is finished open locking handle. Remove
cup from drip tray.
13
Pull out capsule holder. Remove used capsule. Put used
capsule in dustbin.
14
Rinse capsule holder with fresh drinking water from both
sides. Dry capsule holder. Insert it back into machine.
Enjoy your beverage!
12
1
Rinse and clean water tank. Use a clean food-safe brush
and washing—up liquid as needed. Afterwards refill with
fresh drinking water and insert it into machine. The water
tank is not dishwasher proof!
2
Rinse drip tray and rinsing tool with fresh drinking water.
Clean drip tray with clean food—safe brush. The drip tray is
not dishwasher proof!
3
Clean with washing-up liquid and fresh drinking water both
sides of capsule holder. Alternatively wash in dishwasher.
Dry it afterwards. Clean the head of the machine around the
injector with a clean soft damp cloth.
4
Open locking handle. Put rinsing tool into capsule holder.
Insert capsule holder into machine. Close locking handle.
Place a large empty container underneath the coffee outlet.
5
Switch on machine. Power button starts blinking red while
machine is heating up for approximately 40 seconds.
Afterwards power button lights steady green. Machine is
ready to be used.
6
Push selection lever to the «HOT» position. Machine starts
rinsing.
7
After approx. 30 seconds push selection lever to the “STOP”
position. Remove and empty container. Warning: Hot water!
Handle with care!
8
Open locking handle. Pull out capsule holder. Remove
rinsing tool. Reinsert capsule holder. If any, remove water
from water tank.
9
Switch off machine. Unplug power plug!Clean machine with
a soft damp cloth. Dry it afterwards with a soft dry cloth.
7. CLEANING
13
Use NESCAFÉ®DolceGusto®liquid
descaler. To order, call the
NESCAFÉ®DolceGusto®hotline or go on
the NESCAFÉ®DolceGusto®website.
Do not use vinegar for descaling! Avoid contact of descaling liquid with any
part of the machine. Do not push power button during descaling
cycle.
1
If the beverage comes out slower than usual (even in
droplets), or if it is cooler than usual or if the power button
is steady orange (descaling signal), the machine has to be
descaled.
2
Switch off machine. If any, remove water from water tank.
3
Mix 0,5 liter fresh drinking water with descaler in a
measuring cup. Pour descaling solution into water tank and
insert water tank into machine.
4
Open locking handle. Put rinsing tool into capsule holder.
Insert capsule holder into machine. Close locking handle.
Place a large empty container underneath the coffee outlet.
5
Press and hold power button for at least 5 seconds. Power
button blinks alternatively green / orange.
14
6
Push selection lever to the «HOT» position. Machine starts
descaling.
8. DESCALING AT LEAST EVERY 3–4 MONTHS
7
Check visually when water tank is empty. Push selection
lever to the «STOP» position.
8
For a better effect of the descaler, wait for 2 minutes to let
the descaler work.
9
Empty and clean container. Rinse and clean water tank. Use
a clean food-safe brush and washing—up liquid as needed.
Afterwards refill with fresh drinking water and insert it into
machine.
10
Push selection lever to the «HOT» position. Machine starts
rinsing.
11
Check visually when water tank is half full. Push selection
lever to the «STOP» position.
12
Push selection lever to the «COLD« position. Machine starts
rinsing. Power button blinks alternatively green / orange.
13
Check visually when water tank is empty. Push selection
lever to the «STOP» position.
14
Open locking handle. Pull out capsule holder. Remove
rinsing tool. Rinse capsule holder with fresh drinking water
from both sides. Reinsert capsule holder.
15
Switch off machine. Fill water tank with fresh drinking
water. Insert it back into machine. Clean machine with a
soft damp cloth. Dry it afterwards with a soft dry cloth.
15
8. DESCALING AT LEAST EVERY 3–4 MONTHS
16
ON / OFF ICON TURNED TO ORANGE COLOUR
1
This means that the machine needs to be descaled. Follow
instructions in 8. «Descaling at least every 3–4 months» on
page14.
No liquid comes out and the machine makes a loud noise:
The water tank may be empty.
1
Push selection lever to the «STOP» position.
2
Check if the water tank contains enough fresh drinking
water. If not, refill with fresh drinking water and push
selection lever to the «HOT» position respectively «COLD« to
continue preparation. If the water tank is full, proceed as
described in «No liquid comes out – capsule blocked?» on
page16.
No liquid comes out: The capsule may be blocked and under
pressure.
1
Push selection lever to the «STOP» position. Open locking
handle. If the locking handle cannot be opened, wait for 20
minutes, try again.
2
If the locking handle can be opened, follow with step 3. If
not, unplug the machine and call the
NESCAFÉ®DolceGusto®hotline.
9. 2 NO LIQUID COMES OUT – NO WATER IN WATER TANK?
9. 3 NO LIQUID COMES OUT – CAPSULE BLOCKED?
9. TROUBLESHOOTING
9. 1 ON / OFF ICON TURNED TO ORANGE COLOUR
3
Do not drink the coffee!Put used capsule in dustbin.
4
Try working machine without capsule. If water flows, it
shows that the capsule was faulty. Just use a different
capsule. If not, follow with 9.4 «No liquid comes out —
injector blocked«.
No liquid comes out: The injector may be blocked and under
pressure.
1
Ensure the drip tray is empty. Remove water tank. Open
locking handle. Remove and tilt drip tray. Take out cleaning
needle. Keep needle out of reach of children!
2
Unplug power plug!For better access to injector tilt
machine. Never touch injector with finger!Clean injector
with cleaning needle. Follow instructions in 8. «Descaling at
least every 3–4 months» on page14.
17
9. TROUBLESHOOTING
9. 3 NO LIQUID COMES OUT – CAPSULE BLOCKED?
9. 4 NO LIQUID COMES OUT – INJECTOR BLOCKED?
Machine cannot be switched on.
1
Check ifthe power plug is correctly plugged into a mains
power socket. If yes, check your electricity supply.
2
If machine still cannot be switched on, call the
NESCAFÉ®DolceGusto®hotline. For hotline numbers see
«Machine Hotlines».
Beverage is splashing out of coffee outlet.
1
Pushselection lever to the «STOP» position. Do not drink
the coffee!Pull out capsule holder. Put used capsule in
dustbin.
2
Clean interior of the head. Insert a new capsule in capsule
holder and insert it back into machine.
If the beverage comes out slower than usual (even in
droplets), try another capsule. If the problem persists, the
machine has to be descaled.
1
Use NESCAFÉ®DolceGusto®liquid descaler. To order,
call the NESCAFÉ®DolceGusto®hotline or go on the
NESCAFÉ®DolceGusto®website.
18
9. TROUBLESHOOTING
9. 5 VARIOUS
Power button flashes red fast.
1
Switch off machine. Unplug power plug and wait 20
minutes. Remove the capsule holder and throw the capsule
away. Afterwards plug power plug into mains power socket
and switch machine on.
2
If power button still flashes red call the
NESCAFÉ®DolceGusto®hotline. For hotline numbers see
«Machine Hotlines».
Water accumulates underneath or around machine. Clear
water leaks around capsule holder during beverage
preparation.
1
Unplug power plug!
2
Call the NESCAFÉ®DolceGusto®hotline or go on the
NESCAFÉ®DolceGusto®website. For hotline numbers see
last page.
Water is splashing out of coffee outlet during rinsing or
descaling.
1
Put rinsing tool into capsule holder. Insert capsule holder
into machine.
19
9. TROUBLESHOOTING
9. 5 VARIOUS
AE 800348786
AL 0842 640 10
AR 0800 999 81 00
AT 0800 365 23 48
AU 1800 466 975
BA 0800 202 42
BE 0800 93217
BG 0 800 1 6666
BR 0800 7762233
CA 1 888 809 9267
CH 0800 86 00 85
CL 800 800 711
CO 01800-05-15566
CN 400 630 4868
CR 0800-507-4000
CZ 800 135 135
DE 0800 365 23 48
DK 80 300 100
DO (809) 508-5100
EC 1800 637-853 (1800 NESTLE)
EE 6 177 441
ES 900 10 21 21
FI 0800 0 6161
FR 0 800 97 07 80
G B 0800 707 6066
GR 800 11 68068
GT 1-800-299-0019
HK (852) 21798999
HN 800-2220-6666
HR 0800 600 604
HU 06 40 214 200
ID 0800 182 1028
IE 00800 6378 5385
IL 1-700-50-20-54
IT 800365234
JO +962-65902998
JP 0120-879-816
KR 080-234-0070
KW +965 22286847
KZ 8-800-080-2880
LB +961-4548595
LU 8002 3183
LT 8 700 55 200
LV 67508056
MA 080 100 52 54
ME 020 269 902
Middle East: +971 4- 8100081
MX 01800 365 2348
MK 0800 00 200
MT 80074114
MY 1800 88 3633
NI 1-800-4000
NL 0800-3652348
NO 800 80 730
NZ 0800 365 234
PA 800-0000
PE 80010210
PH 898-0061
PK 0800-62282
PL 0800 174 902
PT 800 200 153
PY 0800-112121
QA +974-44587688
RO 0 800 8 637 853
RU 8-800-700-79-79
SA 8008971971
SE 020-299200
SG 1 800 836 7009
SI 080 45 05
SK 0800 135 135
SR 0800 000 100
SV 800-6179
TH 1-800-295588
0-2657-8601
TR 0800 211 02 18
4 44 31 60
T T (868) 663-7853
TW 0800-000-338
UA 0 800 50 30 10
US 1-800-745-3391
UY 0800-2122
VN 1800 6699
ZA +27 11 514 6116
086 009 6116
HOTLINES
www.dolce—gusto.com
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User manual and frequently asked questions NESCAFÉ® Dolce Gusto® Infinissima Manual Coffee Machine Red by KRUPS®
NESCAFÉ® Dolce Gusto® Infinissima Manual Coffee Machine Red by KRUPS®
Enjoy infinite coffee possibilities with NESCAFÉ® Dolce Gusto® Infinissima by Krups capsule coffee machine. With an infinity symbol inspired shape, Infinissima is an ‘easy to use’ and slim coffee machine.
Documentation
FAQ
Tap water (normal household potable water) is perfectly OK as long as it is free of odors that might alter the taste of the beverage. Bottled water is also OK.
Do not use refrigerated or warm water as this might impact the temperature of the beverage.
Use always fresh water and replace the water if system has not been used for more than 2 days.
For cold beverages, use water at ambient temperature, never refrigerated water, and place two or more ice cubes (20g per ice cube) in the cup.
To be noticed that water hardness is the first reason of machine calcification and so it is recommended to descale the machine frequently (every 3months or less according to water hardness).
Once beverage preparation is complete and the power button stopped blinking red (about 5s), remove and discard the capsule. Don’t keep it in the capsule holder.
No, you must not pour the water tank with milk. The system works only with water. The usage of any other liquid, like milk, can be harmful for your machine.
The extraction of the Dolce Gusto coffee is made at an optimal temperature, so that it gives a perfect coffee. It cannot be extracted any hotter, as this would cause the coffee grounds to have a burnt taste.
If the consumers want a hotter coffee, they have several possibilities:
• Preheat the cup.
• Ensure that you always wait until the machine stops blinking during preheat of thermoblock before starting a preparation.
• Extract some water without capsule, throw the water away and proceed with the capsule afterwards.
• Descale the machine if needed (if a decrease of beverage temperature was noticed recently).
Normal temperature in cup:
• Capsules with roast and ground coffee: above 70 °C
• Capsules with soluble products: above 65 °C
No, your preparation will never be hot. In addition, this will not work, as the range of hot beverages is not designed for cold dissolution and cold consumption. It could result in a “blocked capsule».
Cold beverages have been developed to give the best taste and the best experience for consumers when prepared with cold water.
However it is possible to prepare these cold beverages with the Hot function.
To ensure your full safety during the use of your machine, follow the «recommendations for safe use» in the manual that came with your machine.
To use your machine safely:
• Never put hot water in the water tank!
• Never open the locking handle during the preparation of a drink!
• At the end of the preparation, the ON/OFF button flashes red for about 5 seconds. Do not open the handle during this time!
• Never move the selector lever while the locking handle is open!
• Do not touch the capsule after the preparation of the drink! Hot surfaces can cause burns!
If you just bought your machine and you use it for the first time, read the manual to help you with the first steps. You can find all machine user manuals online on this website.
To help you, here are a few lines the steps for optimal use:
1. Fill the water tank of the machine.
2. Make sure to snap the water tank in the machine.
3. Turn on your machine and wait until the LED is «green».
4. It is necessary to purge the machine before its first use. To do this, select on the head the maximum amount of water from the machine, drop an empty container under the head of the machine and press the Cold Water position (blue button) and wait for the end of the stream. Repeat the process on the hot water position (red button). Your machine is then ready for use.
5. Fill up your water tank.
6. Add a capsule in the capsule holder.
7. Choose the appropriate water level (the amount of water is specified on each adapted beverage capsule).
8. Select Hot/Cold water depending on your drink.
9. Then wait until the LED is «green» to remove your capsule safely.
10. Throw your capsule away.
You just need to make sure the indicator light is green in order to prepare another drink.
Follow the instructions in your personal instruction manual for descaling your machine as techniques vary according to the model you own.
We recommend using the descaling product provided by the manufacturer.
For a daily average usage of 4 cups and if the water is hard, we recommend descaling your machine at least every 3 months.
If you live in an area where the water is very hard, you may wish to descale more often.
Yes, if it is coated with scale.
Clean it with water and/or cleaning products recommended by the device manufacturer.
This can prevent clogging in the water outlet and hygiene issues.
The frequency that you should descale the machine will depend on the water hardness and how frequently you use the machine.
Over time, limescale slows the flow of water through your machine and can reduce the effectiveness of the heating element making your beverage less warm.
For medium hardness water, descaling every 3/4 months gets rid of limescale build up, keeping waterflow fast and beverage temperature within expectations.
On some models (Jovia, Oblo, Drop, Stelia, Movenza, Eclipse, Piccolo produced since end 2014) there is a descaling reminder.
Each time the consumer touches the Hot or Cold button, it is considered as an extraction. Descaling warning is based on the number of extractions and it is triggered every 300 extractions by a orange ligthing of the ON/OFF button. Machine still works but we recommend to descale it.
It is strongly recommended to descale in the following three cases:
• If you find a lower flow of water when preparing drinks.
• If the water seems colder than usual.
• If the ON/OFF button turns orange continuously.
Over time, limescale slows waterflow, can reduce the effectiveness of heating the water used to make your drinks and can finally clog the needle used to pierce the capsule and to deliver the water.
For medium hardness water, descaling every 3/4 months gets rid of limescale build up, keeping waterflow fast and beverage temperature within expectations.
For Melody 3 FS, Circolo FS and Genio 1st generation the whole descaling process is triggered when we press the Hot button, no need to press the Cold one, both channels are descaled. It is different for other automatic machines where both buttons need to be pressed.
Chococino and Nesquik capsules contains chocolate, milk and sugar. It may leave more sticky residues than coffee. It is important to often clean the machine in order to avoid a bad smell.
NO. Avoid white vinegar that can damage your machine and cause leakage.
To prolong the life of your machine, it is recommended to use the descaling kit sold on our webshop or other liquid descaling kit suitable for coffee machines.
We recommend daily cleaning to make sure you will continue to enjoy the great coffee experience you deserve. For tips on daily cleaning and more, consult the user manual.
Only the capsule holder can be washed in the dishwasher. The drip tray and the water tank must be washed manually.
Ideally both channels (Hot/Cold) could be descaled and this is the procedure applied for automatic machines.
However limescale build-up is not likely to happen in Cold circuit and it is very important that the majority of the descaling solution goes through the Hot channel. In order to ensure an efficient descaling of Hot channel (that is the most use), we recommend to pass the entire solution in Hot channel.
In order to have a perfect rinsing, and to avoid remaining drops of descaling solution in the connector collecting both Hot and Cold tubes, it is recommended to rinse Cold channel as well.
Make sure that the drip-tray has not overflowed and empty if necessary.
Verify that the drip-tray is correctly positioned.
Clean the flow head of your machine using a small pin.
Consult the user manual and follow the instructions for cleaning.
If your appliance has not been used for several months, the pump may have difficulty restarting the water flow.
When you select a small or large cup, the pump makes a lot of noise but no drops come out.
— Remove the capsule if there is one.
— Fill the tank to the maximum with hot water (60°C).
— Turn on the machine and select the large cup.
— Take out and reposition the tank every 3 seconds. There should be air bubbles escaping from the tank valve.
— The priming is done and the water flows through the coffee outlet.
If priming is not possible after these manipulations, take the appliance to an authorized service center.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
When the power button is orange instead of green, it means that the descaling warning has been triggered. This feature is available on models produced since 2014.
Each time the consumer touches the Hot or Cold button, it is considered as an extraction. Descaling warning is based on the number of extractions and it is triggered every 300 extractions by a orange ligthing of the ON/OFF button. Machine still works but we recommend to descale it.
Switch off the machine, press the power button for 5s until the power button starts blinking and the descaling mode is activated. Machine can be descaled according to the user manual available in the machine care page.
To be noticed that if the descaling mode is activated and the machine is switched off without doing the descaling, the power button will turn back to green and the counter is reset. After 300 new extractions, power button will again turn to orange.
If the machine is not descaled on a regular basis and consumers use hard water (highly charged in calcium carbonate), the machine becomes scaly and the needle is likely clogged.
On new models, the needle can actually be removed and the main purpose is to allow consumers to clean the needle specially when it is clogged or the flow starts to decrease. This cleaning must be followed by a full descaling of the machine.
If the machine has no power or if the machine can be switched-on but the pump does not start when selecting the Hot/Cold button (no noise), there is nothing that you can do and the machine must be repaired.
If you hear the pump but there is no flow, follow the different steps:
1-Remove the capsule from capsule holder.
2-Check that there is water in water tank and that water tank is well plugged.
3-Select the cold channel, lift and put down the water tank several times and then fix it, flow should start. If not, the needle is probably clogged.
The needle must be cleaned with the cleaning tool provided with the machine and machine must be descaled.
If your machine is equipped with a removable needle (part in green), you can remove it to clean it deeply.
If after this, there is still no flow, machine must be sent to a repair centre.
The reason why the capsule holder leaks on the side is probably due to the fact that the connection between the needle and the water tube is not perfectly tight any more.
The machine need to be repaired.
The amount of beverage depends on the size of the cup, the position of the drip tray, and sometimes the milk and coffee powders which are natural products that might show a small seasonality effect.
It is important to assess where this leakage is coming from (water tank, capsule holder or underneath the machine).
You can check whether it is from the water tank by pouring the water tank with water and keeping it on a table for a while (at least 30 mn). if it does not leak, it means that it is more related to the tightness of a water tube and in this case we recommend you to contact our consumer services center.
Before taking out the capsule holder, make sure the selection lever is in the middle position and locking handle is lifted up.
If the locking handle is up but capsule holder can’t be removed, that means that the needle plate is probably not held in place properly and is in a wrong position. Please contact our consumer services center.
If the locking handle can’t be lifted up at end of extraction, please do not force it. The capsule might be under pressure. Wait for 20 minutes to release the pressure, lift up the locking handle, remove capsule holder and throw away the capsule. if it does not work, please contact our consumer services center.
Adjust the cup support to the correct level in order to not be too far or too close to the beverage outlet. Use another cup size.
The quality of the final beverage is not impacted and can be consumed. Before preparing the next cup, clean and dry the capsule holder, particularly the beverage outlet opening.
This is normal: as long as the capsule is not removed and discarded, it will continue to drip into the cup or the drip tray (once the cup is removed). The dripping lasts longer for coffee capsules than for creamer capsules. To stop dripping, remove and discard the used capsule after the light stops blinking.
It is likely that you have removed the holder from the machine too soon or has extracted a lower volume than recommended, causing this backflow. Always wait for the light to stop blinking before opening the machine.
Normally, there should be no drops out of the capsule during removal from the machine and discarding. In order to minimize the risk of dripping on counter surfaces, a dedicated bin is provided with each machine purchase (except for Piccolo) and should be kept near the machine.
Once the beverage is delivered to the desired strength/volume, any remaining water (and some product traces) remains in the capsule in order to not dilute the taste of the beverage. Some of this remaining liquid might drip out of the capsule in the bin. The specially designed bin provided with the machine (except for Piccolo) allows for easy separation of liquid and solid waste (refer to the manual). Clean the bin regularly.
Some products (e.g. coffee capsules) are designed to flow slower than others (e.g. creamer capsules) in order to achieve the desired cup quality. If flow is slower than normal, unblock the needle and descale the machine following the User Manual instructions.
• When you start your machine and during the rise in water temperature, the on/off button flashes red for about 30 seconds.
• When the machine is ready, the on/off button turns green.
• At the end of the preparation of the drink, the on/off button flashes red for about 5 seconds. Do not remove the capsule holder during this time!
• Eco Mode: after 5 minutes of non-use, the machine switches off automatically.
• If the on/off button flashes red/green, it means that machine has detected a lack of water. Check that the capsule is not blocked and that there is enough water in the tank before starting a new preparation.
• If the on/off button turns orange/yellow continuously (descaling warning), you should descale the machine.
For more details about the LEDs on your machine, please refer to the user manual of the machine.
No, you can only use safely machines from countries with the same voltage. In the case the voltage is higher than the one where the machine was bought, it won’t work or the fuses will burn. In case the voltage is lower then it’s possible that the machine won’t work.
The sign of a true Espresso is the froth which is created by pressure within the machine whilst the coffee is being made. The pressure is measured in bars (from 1.5 to 19) so the higher the bar pressure the richer and thicker the froth.
An expresso has a stronger aroma than a «normal» coffee.
In fact, an expresso can be distinguished by its rich aroma and the creamy foam on the surface of the cup.
This requires a pressure of 15 bar (achieved only by espresso machines), water heated to 90-92°C and finely ground and measured coffee (7 g per cup).
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Find more detailed information in the Guarantee section of this website.
The aluminum in the thermoblock is not in contact with water, it is only there for heat transfer purposes. The water pipes are made of stainless steel.
The machine is not supposed to be used as a water boiler. Without capsule the flow is higher, the heat transfer is lower and the temperature will probably not reach the expectation of consumers.
We do not recommend the appliance to be used by children. This information is clearly stated in the User manual.
There is no limit in the number of coffees a machine can make in a day, but consumers need to be careful not to make too many coffees in a row, because if they are continuously extracting beverages it might lead to an over-heating of specific elements of the machine resulting in error mode triggering.
What we can advise is that consumers can make 5-6 coffees in a row, but then they need to wait for a moment (1-2 minutes should be enough) before resuming extracting.
Each NESCAFÉ Dolce Gusto® machine has a protective red wire which can’t be changed.
It ensures the safety of consumers that is so important to the brand of Modern Art Café: NESCAFÉ Dolce Gusto®.
There are 2 different types of machines:
In the case of a manual machine, you are the one controling the amount of water suitable for your drink. The machine does not stop by itself and stops when you move the selection lever back to the middle position.
In the case of an automatic machine, you choose in advance the amount of water that will be delivered. The machine will stop by itself automatically.
The NESCAFÉ Dolce Gusto machine heats water, which is passed at high pressure — a maximum of 15 bars — through a capsule of high quality roast and ground or soluble products (milk, chocolate, etc…) depending on the capsule variety.
The coffee that is used in the capsules is made mainly of premium Arabica varieties.
The capsules are designed to deliver an even distribution of water and pressure over the coffee to ensure that flavour is maximized. This system uses pressure similar to that of professional machines.
Whilst coffee percolators operate at one bar of pressure (normal atmospheric pressure) and a number of other machines operate at no more than two bars, the NESCAFÉ Dolce Gusto system can operate up to 15 bars.
No, the machine is not a perishable item and can be used as long as it works properly.
Nescafé Dolce Gusto machines are carefully developed and manufactured in order to ensure the safety of our consumers and the delivery of the best in-cup beverage experience. The choice of component materials is carefully selected based on safety, durability, cleanliness and cost effectiveness. Before release for sale, all our machines are passed through stringent tests to ensure that the machine meets all safety requirements for food contact materials in all selling markets. We can therefore assure you that any Nescafé Dolce Gusto beverage, prepared with a Nescafé Dolce Gusto Machine, is compliant, safe for consumption and aligned with the preferences expressed by our consumers during our consumer research studies.
Nescafé Dolce Gusto machines are carefully developed and manufactured in order to ensure the safety of our consumers and the delivery of the best in-cup beverage experience. The choice of component materials is carefully selected based on safety, durability, cleanliness and cost effectiveness. Before release for sale, all our machines are passed through stringent tests to ensure that the machine meets all safety requirements for food contact materials in all selling markets. We can therefore assure you that any Nescafé Dolce Gusto beverage, prepared with a Nescafé Dolce Gusto Machine, is compliant, safe for consumption and aligned with the preferences expressed by our consumers during our consumer research studies.
See the offer of Accessories Store
Capsules always close to hand
Silent and vibration-free use of your appliances!
Essential for cleaning your capsule holder.
Cleaning your machine is child’s play with this espresso pin.
Can be fully removed: practical!
Item no longer available to order
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