My Book® Live™ Duo
Personal Cloud Storage
User Manual
WD® Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. E-mail support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at support.wdc.com and choose from these topics:
•Downloads—Download drivers, software, and updates for your WD product.
•Registration—Register your WD product to get the latest updates and special offers.
•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.
•Knowledge Base—Search by keyword, phrase, or answer ID.
•Installation—Get online installation help for your WD product or software.
•WD Community—Share your thoughts and connect with other WD users.
•Online Learning Center — Start here to get the most out of your personal cloud storage device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.
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North America |
Asia Pacific |
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English |
800.ASK.4WDC |
Australia |
1 800 42 9861 |
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(800.275.4932) |
China |
800 820 6682 / +65 62430496 |
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Spanish |
800.832.4778 |
Hong Kong |
+800 |
6008 6008 |
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India |
1 800 11 9393 |
(MNTL) / 1 800 200 5789 (Reliance) |
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011 26384700 |
(Pilot Line) |
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Europe (toll free)* |
00800 ASK4 WDEU |
Indonesia |
+803 |
852 9439 |
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(00800 27549338) |
Japan |
0120-994-120 / 00531-65-0442 |
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Korea |
02 703 6550 |
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Europe |
+31 880062100 |
Malaysia |
+800 |
6008 6008 |
/ 1 800 88 1908/+65 62430496 |
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Middle East |
+31 880062100 |
Philippines |
1 800 1441 0159 |
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Africa |
+31 880062100 |
Singapore |
+800 |
6008 6008 |
/ +800 608 6008/+65 62430496 |
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Taiwan |
+800 |
6008 6008/+65 62430496 |
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wdc.com or by using My Book Live Duo software (see “System Settings” on page 59).
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Table of Contents
WD® Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 Important User Information . . . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . 2
2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Online Learning Center. . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preinstallation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Product View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3 Connecting the Drive and Getting Started . . . . . . . . . 10
Getting Started Using the Online Setup Software . . . . . . . . . . . . . 10
Getting Started Without the Online Setup Software
(Windows & Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4 Backing Up and Retrieving Files . . . . . . . . . . . . . . . . . 22
Using WD SmartWare™ (Windows Only) . . . . . . . . . . . . . . . . . . . 22
Using Windows 8 File History . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Windows 7/ Windows Vista Backup . . . . . . . . . . . . . . . . . . 37
Using Apple Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
5 Managing Your Drive With WD Quick View . . . . . . . . 43
Installing WD Quick View (Mac OS Only). . . . . . . . . . . . . . . . . . . . 43
Accessing WD Quick View Shortcut Options . . . . . . . . . . . . . . . . 44
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Launching WD SmartWare (Windows only). . . . . . . . . . . . . . . . . . 45
Exiting WD SmartWare Safely (Windows only). . . . . . . . . . . . . . . . 46
Opening Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
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MY BOOK LIVE DUO |
TABLE OF CONTENTS – iii |
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USER MANUAL |
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Launching the My Book Live Duo Dashboard . . . . . . . . . . . . . . . . 47
Mapping the Drive (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . 47
Creating a Shortcut to the Public Share (Windows only) . . . . . . . . 47
Viewing Drive Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Monitoring Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Safely Shutting Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Monitoring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Ejecting A USB Storage Device Using Quick View . . . . . . . . . . . . 51
Uninstalling the WD Quick View Icon . . . . . . . . . . . . . . . . . . . . . . 51
6 Using the My Book Live Duo Dashboard . . . . . . . . . .53
Launching the My Book Live Duo Dashboard . . . . . . . . . . . . . . . . 53
Starting the My Book Live Duo Dashboard . . . . . . . . . . . . . . . . . . 54
Understanding Dashboard Components. . . . . . . . . . . . . . . . . . . . 55
Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7 Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . .59
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Utilities Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Remote Access Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Storage Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
8 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Viewing Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Creating a Private Share for a User. . . . . . . . . . . . . . . . . . . . . . . . 79
Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
9 Managing Shares. . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Viewing a List of Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Creating a New Share. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Making a Share Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
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MY BOOK LIVE DUO |
TABLE OF CONTENTS – iv |
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USER MANUAL |
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Deleting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Opening a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
10 Managing Safepoints . . . . . . . . . . . . . . . . . . . . . . . . . 86
Backing Up a My Book Live Duo Drive With Safepoints. . . . . . . . . 86
11 Accessing Your My Book Live Duo Remotely . . . . . . 94
WD 2go: The Pathway to Your Personal Cloud . . . . . . . . . . . . . . . 94
Enabling Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Setting Up Mobile Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Setting Up Web Access Through WD 2go. . . . . . . . . . . . . . . . . . 105
12 Playing/Streaming Videos, Photos, & Music . . . . . . 112
Media Server Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Media Types Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Accessing My Book Live Duo from Media Players . . . . . . . . . . . . 115
Accessing My Book Live Duo Using iTunes . . . . . . . . . . . . . . . . . 121
13 Connecting a USB Hard Drive . . . . . . . . . . . . . . . . . 123
Connecting a USB Hard Drive Overview . . . . . . . . . . . . . . . . . . . 123
Connecting A USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Mapping A USB Drive (Windows Only) . . . . . . . . . . . . . . . . . . . . 124
Creating a Shortcut to the USB Drive (Windows only) . . . . . . . . . 124
14 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
15 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
First Steps Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Resetting the My Book Live Duo Device . . . . . . . . . . . . . . . . . . . 128
Specific Problems and Corrective Actions . . . . . . . . . . . . . . . . . . 129
16 Regulatory and Warranty Information . . . . . . . . . . . 132
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Warranty Information (All Regions Except Australia/New Zealand) 133
Warranty Information (Australia/New Zealand only) . . . . . . . . . . . 134
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MY BOOK LIVE DUO |
TABLE OF CONTENTS – v |
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USER MANUAL |
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17 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
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MY BOOK LIVE DUO |
TABLE OF CONTENTS – vi |
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USER MANUAL |
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MY BOOK LIVE DUO
USER MANUAL
Important User Information |
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1 |
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Important Safety Instructions |
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Recording Your WD Product Information |
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Important Safety Instructions |
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This device is designed and manufactured to assure personal safety. Improper use can |
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result in electric shock or fire hazard. The safeguards incorporated into this unit will protect |
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you if you observe the following procedures for installation, use, and servicing. |
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
—When the power cord or plug is damaged or frayed.
—If liquid has been spilled on the product.
—If the product has been exposed to rain or water.
—If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.
IMPORTANT USER INFORMATION – 1
MY BOOK LIVE DUO
USER MANUAL
—If the product has been dropped or the chassis has been damaged.
—If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wdc.com.
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device.
—Serial Number
—Model Number
—Purchase Date
—System and Software Notes
IMPORTANT USER INFORMATION – 2
MY BOOK LIVE DUO
USER MANUAL
Product Overview
21
About the System Features
About the Online Learning Center Package Contents
System Requirements Preinstallation Instructions Handling Precautions Specifications
Product View
About the System
My Book Live Duo Personal Cloud Storage device is a high-performance dual-drive system providing secure wireless access to your media and files from any computer, tablet, or smartphone when connected to a wireless router. Share files with Mac® computers and PCs, stream media to your entertainment center, and access files remotely via the Internet or with apps for your mobile devices.
Connect this powerful system to your wireless router for shared storage on your home network, accessing your files from within and outside the home. Share files with your Mac® and PCs, stream media to your television through your DLNA-enabled devices, and access your files remotely with the WD 2go apps and web site.
This user manual provides step-by-step installation instructions and other important information about your WD product. Translated versions and updates to this user manual can be downloaded from http://products.wdc.com/updates. For more information and news about this product, visit our website at http://www.wdc.com/.
Features
Maximum storage capacity with drive spanning—Out-of-the-box, this two-drive system combines both drives into one volume that acts like one big drive for maximum capacity.
Double-safe backup with RAID 1 technology—Set this system to data protection mode (also known as mirrored mode or RAID 1) and the capacity is divided in half. Half of the capacity is used to store your data and half is used for a second copy. If one drive fails, your data is protected because it is duplicated on the other drive.
Complete out-of-the-box solution—My Book Live Duo comes complete with two WD large capacity hard drives offering high-capacity, low power consumption, and cool,
quiet operation. The drives are factory tested within the enclosure for optimized performance and WD quality you can count on.
Shared storage for all your computers—The perfect dual-drive solution for centralizing and sharing data on your wired or wireless network. Connect the My Book Live Duo device to your wireless router to share and access files with any PC or Mac® computer on your network.
PRODUCT OVERVIEW – 3
MY BOOK LIVE DUO
USER MANUAL
Speed without compromise—Built with an 800 MHz RISC processor for maximum performance to power all your applications from streaming to remote access. Designed around the most recent advances in Ethernet chip technology, My Book Live Duo device delivers best-in-class read speeds faster than traditional USB drives*.
Your media and files on your own personal cloud—Create your own personal cloud, without the monthly fees and mysterious location of your data. Store your media and files in the system and access them securely over the Internet with any PC or Mac® computer. Or, use WD’s mobile apps for easy access with your tablet or smartphone.
Now streaming to your HDTV—Watch your daughter’s birthday party video or show off your vacation slideshow on your TV. The built-in media server streams music, photos, and movies to any DLNA®-certified multimedia device such as a WD TV™ Live™ network media player, Blu-ray Disc® player, Xbox 360™, PlayStation®3 and connected TV. It is DLNA 1.5 & UPnP certified.
Automatic, wireless backup for all your computers—Protect your precious memories and back up all the PC and Mac® computers on your network to one reliable location. On Windows computers you can use the included WD SmartWare software and every time you save something, it is instantly backed up. On Mac computers you can use all the features of Apple Time Machine backup software to protect your data.
Serve up your music with iTunes®—The drive includes iTunes server support so you can centralize your music and stream it to any PC or Mac® computer using iTunes.
Easy to set up, easy to find on your network—Set up is a snap. In just a few minutes, you are up and running. Mac, Windows® 8, Windows® 7, and Windows Vista® computers will automatically find your My Book Live Duo system in seconds.
Add an extra layer of protection for your files—You can automatically make a second copy, or safepoint, of your My Book Live Duo on another My Book Live Duo or NAS drive on your home network. Now you have extra-safe protection for all your media and ultimate peace of mind.
USB expansion port—Turn any USB drive into an instant shared drive for extra capacity on your My Book Live Duo Personal Cloud Storage. Just connect the drive to the USB 2.0 port and it will automatically be shared on your network.
*Faster speeds can be reached when connected within a wired Gigabit Ethernet network.
WD 2go™: The Pathway to Your Personal Cloud
• What is a personal cloud?
A personal cloud is your content, secure at home and under your control. Unlike public clouds, a personal cloud keeps all your content in one safe place on your home network. Share files, stream media, and access your content anywhere. There is no monthly fee and no mysterious location of your data. Keep your videos, music, photos, and files safe at home and always with you.
PRODUCT OVERVIEW – 4
MY BOOK LIVE DUO
USER MANUAL
• Get to your content from anywhere with WD 2go web access
If you can access the Internet from a computer, you can securely access your media and files anywhere in the world at https://www.wd2go.com/. WD 2go web access provides fee-free remote access to your My Book Live Duo personal cloud storage. Once you log in, WD 2go mounts the My Book Live Duo device to your computer like a local drive and your remote folders are available on any Windows or Mac computer. Seamlessly open, save, and attach files to emails from this virtual drive.
• Mobilize your media with WD 2go mobile apps
The WD 2go and WD Photos™ mobile apps bring your photos and files to your fingertips on your Apple® iPhone®, iPod touch®, iPad™, Android™ tablet, or Android smartphone.
About the Online Learning Center
WD’s Online Learning Center provides the latest information, instructions and software to help users get the most out of their personal cloud storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring drive status and more. It’s an interactive resource to walk users through installing and using their My Book Live Duo. The Online Learning Center allows you to:
•Learn about your new personal cloud storage product.
•Download the latest software for your product.
•Find in-depth, interactive information on how to explore each of your product’s features.
•Update your product whenever new features become available.
•Access an always-available resource online, without a manual or CD.
Package Contents
•My Book Live Duo personal cloud storage
•Ethernet cable
•AC power adapter
•Quick Install Guide
My Book Live Duo
Home network drive
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Quick Install Guide |
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AC adapter* |
Ethernet cable |
PRODUCT OVERVIEW – 5
MY BOOK LIVE DUO
USER MANUAL
Global AC Adapter Configurations
For information on additional accessories for this product, visit:
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US |
www.shopwd.com or www.wdstore.com |
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Canada |
www.shopwd.ca or www.wdstore.ca |
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Europe |
www.shopwd.eu or www.wdstore.eu |
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All others |
Contact WD Technical Support in your region. For a list of |
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Technical Support contacts, visit http://support.wdc.com and |
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see Knowledge Base Answer ID 1048. |
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PRODUCT OVERVIEW – 6
System Requirements
Operating System
Windows®
•Windows 8
•Windows 7
•Windows Vista®
•Windows XP (32 bit) SP3 or later
Note: For Windows OS, you will need to install Java runtime client
MY BOOK LIVE DUO
USER MANUAL
Mac OS X®
•Mountain Lion® *
•Lion® *
•Snow Leopard®
•Leopard® **
*For Lion and Mountain Lion, you will need to install the Java runtime client. For additional information, visit http://support.apple.com/kb/dl1421
**Leopard (Mac OS 10.5) is only supported when running on an Intel processor.
Note: Compatibility may vary depending on your computer’s hardware configuration and operating system.
For highest performance and reliability, install the latest updates and service pack (SP):
•For Windows, go to the Start or 
menu and select Windows Update.
•For a Mac, go to the Apple menu and select Software Update.
Web Browsers
•Internet Explorer 8.0 and later on supported Windows computers
•Safari 5.0 and later on supported Mac computers
•Firefox 12 and later on supported Windows and Mac computers
•Google Chrome 14 and later on supported Windows and Mac computers.
Local Network
Router/switch (Gigabit recommended to maximize performance.)
Internet
Broadband Internet connection is required for initial setup and software downloads.
Preinstallation Instructions
Before installing the drive, select a suitable place for the system for maximum efficiency. Place the system in a place that is:
•Near a grounded power outlet
•Clean and dust free
•On a stable surface free from vibration
•Well ventilated, with nothing blocking or covering the slots and openings on the top and bottom of the drive, and away from sources of heat
•Secluded from electromagnetic fields from electrical devices such as air conditioners, radio and television receivers.
PRODUCT OVERVIEW – 7
MY BOOK LIVE DUO
USER MANUAL
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the drives. Observe the following precautions when unpacking and installing your external storage product:
•Do not drop or jolt the device.
•Do not move the device while it is powered on.
•Do not use this product as a portable device.
Specifications
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Ethernet |
High performance (100/1000) Gigabit Ethernet connection |
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Internal hard drive |
2 WD 3.5-inch SATA hard drives |
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Supported protocols |
CIFS/SMB, NFS, FTP, AFP |
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I/O ports |
Gigabit Ethernet (RJ-45) port |
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USB 2.0 (Host) |
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Supported clients |
Windows 8 |
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Windows 7 |
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Windows Vista |
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Windows XP* |
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Mac OS X Mountain Lion |
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Mac OS X Lion |
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Mac OS X Snow Leopard |
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Mac OS X Leopard* |
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Physical dimensions |
Depth: 6.06 in (154 mm) |
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Width: 3.86 in (98 mm) |
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Height: 6.68 in (169.7.0 mm) |
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Weight: 4.88 lbs ( 2.2 kg) |
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Power supply |
Input voltage: 100V to 240V AC |
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Input frequency: 50 to 60 Hz |
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Output voltage: 12V DC, 3.0A |
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Power supply: 36W |
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Temperature |
Operating temperature: 5 to 35 °C (41 to 95 °F) |
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Non-operating temperature: -20 to 65°C (-4 to 149 °F) |
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* Limited support |
PRODUCT OVERVIEW – 8
MY BOOK LIVE DUO
USER MANUAL
Product View
Reset button
USB 2.0 port
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Multi-color LED |
Gigabit Ethernet port |
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Kensington®
Security Slot
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Component |
Icon |
Description |
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Gigabit Ethernet |
Connects the device to a local network. |
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port |
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USB 2.0 port |
Connects to a USB hard drive for additional storage. |
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Reset button |
Restores settings such as the admin user name and password for the |
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device. See “Resetting the My Book Live Duo Device” on page 128 for |
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|
more information. |
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|
Power port |
Connects the device to an AC adapter and the power outlet. |
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|
Kensington |
For drive security, the device is equipped with a security slot that |
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|
security slot |
supports a standard Kensington security cable. |
|||||||
|
Visit http://www.kensington.com/ for more information. |
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Connecting the Drive and Getting Started |
||
|
3 |
||
|
Connecting the Drive to your Network |
||
|
Getting Started Without the Online Setup Software (Windows & Mac OS) |
||
|
What Can I Do Now? |
||
|
It is easy to set up the My Book Live Duo device — all you have to do is unpack your device |
||
|
and download and run the quick setup software, available at http://www.wd.com/setup. |
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|
Then, following the instructions for connecting your device on the screen. LEDs on the front |
||
|
and the back of the drive let you know whether the connections are functioning properly. |
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|
Note: For information about safely shutting down and disconnecting the drive, see |
||
|
“Safely Shutting Down” on page 49 or “Reboot/Shutdown” on page 68. |
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Getting Started Using the Online Setup Software |
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|
The online setup software walks you through the steps necessary to easily connect your |
||
|
device to your home or small office network. Use the following steps to download and run |
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|
the online setup software, discover the drive and get started using your device. The online |
||
|
setup software is available from WD’s Online Learning Center at http://www.wd.com/setup. |
||
Downloading and Installing the Online Setup Software |
||
|
Before plugging in your My Book Live Duo device, use the following steps to download the |
||
|
software necessary to setup your device. |
||
|
1. Open a web browser. For browser requirements, see “Web Browsers” on page 7. |
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|
2. In the address field, type http://www.wd.com/setup. |
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|
3. On the Welcome to the Learning Center screen, select My Book Live Duo. |
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|
4. Select Go to Downloads. |
Note: The Learning Center automatically detects your operating system (OS). If you’d like to download setup software for a different operating system, select your OS from the pull-down menu at the top of the page before selecting the Download Setup Software button.
5.Access your downloaded files, then double-click Setup.exe (Windows) or My Book Live Duo Setup.dmg (Mac).
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Physically Connecting the Drive
4
1
Follow the steps below to connect the My Book Live Duo device to a home or small office network.
Important: To avoid overheating, make sure the drive is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the drive. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.
1.Connect one end of the Ethernet cable to the Ethernet port located on the back of the drive.
Important: We recommend that you use the enclosed Ethernet cable for best performance.
2.Connect the other end of the Ethernet cable directly into a router or network switch port.
3.Connect one end of the adapter into the power supply socket on the back of the drive.
4.Plug the power adapter into a power outlet. The unit powers up automatically.
Important: Wait for the My Book Live Duo drive to finish powering up (approximately three minutes) before configuring the drive. You will know it is ready when the LED stops flashing and turns solid green (normal) or blue (standby). Standby is used to conserve energy.
CONNECTING THE DRIVE AND GETTING STARTED – 11
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Checking the Front Panel LED
The following table describes the front panel tricolor (red/green/blue) LED behavior.
|
State |
Color |
Appearance |
State Description |
|
Power Off |
None |
Displays if the drive is unplugged. |
|
|
Power On |
Blue |
Solid |
Displays when you first apply power to the |
|
unit. |
|||
|
Boot |
Yellow |
Solid |
Drive has begun loading the Operating |
|
System (OS). |
|||
|
Attention |
Yellow |
Blink |
The following circumstances trigger this |
|
state: |
|||
|
• Disk thermal warning threshold exceeded |
|||
|
(under or over temp) |
|||
|
• Network cable not inserted |
|||
|
Ready |
Green |
Solid |
The OS is now ready. |
|
Activity |
Green |
Blink |
Unit is performing read or write commands |
|
to/from the Hard Drive Disk (HDD). |
|||
|
Fault/action required |
Red |
Solid |
The following faults trigger this state: |
|
• Disk SMART failure |
|||
|
• Data Volume does not exist |
|||
|
• System Volume does not exist |
|||
|
• System thermal shutdown (75 C) |
|||
|
• Unsupported drive detected |
|||
|
Standby |
Blue |
Solid |
Unit is in HDD standby mode. |
|
Software/firmware |
White |
Solid |
Firmware is currently being updated. |
|
update |
(may look |
||
|
somewhat |
|||
|
violet) |
|||
Checking Back Panel (Network) LEDs
The following table describes the network state and activity LEDs.
Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED.
|
State |
LED |
Appearance |
State Description |
|
Link down |
Link |
Off |
Cable or drive is not plugged in, or other |
|
end of link is not operational. |
|||
|
Link up – 100 Mbps |
Link |
Yellow |
Cable is plugged in, and both ends of the |
|
link have successfully established |
|||
|
communications. Network negotiated at |
|||
|
100 Mbps. |
|||
|
Link up – 1000 Mbps |
Link |
Green |
Cable is plugged in, and both ends of the |
|
link have successfully established |
|||
|
communications. Network negotiated at |
|||
|
1000 Mbps. |
|||
|
Link idle |
Activity |
Off |
Active communication is not in progress. |
CONNECTING THE DRIVE AND GETTING STARTED – 12
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MY BOOK LIVE DUO |
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|
USER MANUAL |
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|
State |
LED |
Appearance |
State Description |
|
Link busy |
Activity |
Green — Blinks |
Active communication is in progress. |
Connecting the Drive to your Network
1. Select Getting Started.
2.Following the step on your screen or outlined in “Physically Connecting the Drive” on page 11, connect your My Book Live Duo device to your home or small office network.
Note: Remove the sticker from the back of the unit prior to connecting your device.
3.When the LED on your device turns a solid green, click Next on your computer screen. The software will discover your device.
CONNECTING THE DRIVE AND GETTING STARTED – 13
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4. Select your My Book Live device, then click Next.
5.Continue following the instructions on the screen and outlined in “Creating a Personal Cloud with WD 2Go” on page 15
•If your device is not detected, continue to “Connecting and Troubleshooting” on page 14,
Connecting and Troubleshooting
The Connect — No My Book Live Duo found screen displays when the setup software can not find the device on your system.
1.Follow the steps on the screen to ensure that your device is:
•Pugged into a working outlet.
•Connected to your router.
•Displaying a solid green light on the front.
CONNECTING THE DRIVE AND GETTING STARTED – 14
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2.Select the Refresh button. 
•If the device still can not be found, select WD Support for additional suggestions or to contact WD Support.
Creating a Personal Cloud with WD 2Go
WD 2go web access provides fee-free remote access to your My Book Live Duo personal cloud storage. Once you log in, WD 2go mounts your My Book Live Duo device to your computer like a local drive and your remote folders are available on any Mac* or PC with internet access.
*WD 2go is not supported by Mac Leopard (OS X 10.5.x)
1.On the Personal Cloud screen, place a check in the “Also use this information to register My Book Live” checkbox to register your device, if not already selected.
2.Enter your First Name, Last Name, and email address, then click Submit.
3.On the User Authentication screen, select a My Book Live Duo user account from the pull-down menu. The account you select will be connected to your WD 2go account.
4.Check your email to confirm your new account, then click Next.
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Note: You may need to check your email spam folder if your spam filter does not allow email from WD.
5.You’ve successfully setup your My Book Live Duo device, and can now click one of the links on the screen to begin using your device or click Finish to close the setup wizard.
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Getting Started Without the Online Setup Software (Windows & Mac OS)
If you do not use the online setup software to get started, you can still:
•Use your My Book Live Duo as an external hard drive, dragging and dropping files to and from it.
•Configure the drive using the My Book Live Duo dashboard. (See “Using the My Book Live Duo Dashboard” on page 53.)
•Save and restore files using Windows File History (see “Using Windows 8 File History” on page 36), Windows Backup (see “Using Windows 7/ Windows Vista Backup” on page 37) or Apple Time Machine (see “Using Apple Time Machine” on page 38).
Using Windows 8
Opening the Public Folder
As an alternative to using the online software setup, open the drive as follows:
1.Physically connect the drive to your network (see “Physically Connecting the Drive” on page 11).
2.On the Start Menu, select Desktop,
3.On the Toolbar, click File Explorer 
.
4.Click Network > MYBOOKLIVEDUO, and locate the drive’s Public folder.
5.Double-click the Public folder to display the Shared Music, Shared Pictures, Shared Videos, and Software subfolders. You can now drag and drop files into the shared media folders using Windows Explorer.
Using Windows Vista/Windows 7
Opening the Public Folder
As an alternative to using the online setup software, open the drive as follows:
1.Physically connect the drive to your network (see “Physically Connecting the Drive” on page 11).
2.Click 
> Computer > Network > My Book Live Duo, and locate the drive’s Public folder.
CONNECTING THE DRIVE AND GETTING STARTED – 17
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3.Double-click the Public folder to display the Shared Music, Shared Pictures, Shared Videos, and Software subfolders. You can now drag and drop files into the shared media folders using Windows Explorer:
4.Map the My Book Live Duo Public folder for quick access in the future:
•In Windows Explorer, under Network, click MyBookLiveDuo.
•Right-click the Public folder and select Map Network Drive from the Right-click menu.
•Select the desired letter from the Drive drop-down list.
•Select the Reconnect at login check box.
•Click Finish. Your Public drive is now mapped.
Launching the My Book Live Duo Dashboard to Set Up Your Drive
To access the My Book Live Duo dashboard to set up your drive:
1.Physically connect the drive to your network (see page 11).
2.Open a browser, and enter http://<drive name or IP address>/ as the address. Example: http://192.168.1.10/ or http://mybookliveduo/
Note: If you don’t know the IP address for your My Book Live Duo device, use WD Quick View to set up your drive (see “Managing Your Drive With WD Quick View” on page 43). WD Quick View installation software can be obtained from the Online Learning Center at http://www.wd.com/setup.
3. Continue with “Understanding Dashboard Components” on page 55.
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Using Mac OS X Leopard/Snow Leopard/Lion
Using Finder to Open the Public Folder
1.In a Finder window, click MyBookLiveDuo under the shared items in the side bar.
2.If presented with an authorization screen, select Guest, and then click Connect to display the Public share:
3.Double-click the Public folder to display the media subfolders: Shared Music, Shared Pictures, and Shared Videos. You can now drag and drop files into the shared folders using Finder:
Note: The Public folder icon automatically displays on the desktop.
4.If you want to make a shared drive icon permanent on your desktop, create an alias. Following are two ways to do that:
Note: Before creating an alias, click Finder > Preferences > General and make sure Connected Servers is checked.
•Click the item you wish to alias (e.g., Shared Music), hold down the mouse button, hold down the Cmd and Option keys simultaneously, and drag the item to where you want the alias to appear. Instead of moving the original item, this creates an alias at the new location.
-OR-
CONNECTING THE DRIVE AND GETTING STARTED – 19
MY BOOK LIVE DUO
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•Right-click the item you want to alias (e.g., Shared Music), and then click
File > Make Alias.
Using Bonjour to Find and Set up the Drive
1. Open Safari and click the bookmark icon:
2.Click Bonjour and then double-click your My Book Live Duo drive to display the My Book Live Duo dashboard home page.
3.Continue with “Understanding Dashboard Components” on page 55.
CONNECTING THE DRIVE AND GETTING STARTED – 20
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What Can I Do Now?
Your My Book Live Duo drive is ready to use and is accessible as a drive letter or alias, enabling you to drag and drop files into your drive and move files from it to any computer in your network that has been set up according to the instructions in this chapter. You can also back up your computer files automatically, customize the drive settings, access your files from a remote location, and use the drive as a media server.
This user manual contains information and instructions for setting up and using the
My Book Live Duo drive. Much of the information provided below is also available in the Online Learning Center at http://www.wd.com/setup. The most common activities are listed below:
|
How do I . . . |
See . . . |
|
Back up my computer data to the My Book Live Duo drive |
page 25 |
|
Restore my data from the My Book Live Duo drive to my computer |
page 30 |
|
Set up auto-update of WD SmartWare Software |
page 36 |
|
Launch the My Book Live Duo dashboard on the Web |
page 53 |
|
Use the My Book Live Duo dashboard to customize my drive |
page 53 |
|
Open a private share |
page 82 |
|
Restore the My Book Live Duo firmware to factory defaults |
page 67 |
|
page 128 |
|
|
Update My Book Live Duo firmware |
page 61 |
|
Back up My Book Live Duo device by storing a safepoint (snapshot) of it on |
page 86 |
|
another compatible network drive or network share |
|
|
Access photos and files on the My Book Live Duo drive from my iPhone, iPod |
page 94 |
|
touch, iPad, or Android device |
|
|
Access files on the My Book Live Duo device remotely at wd2go.com |
page 103 |
|
Enable or disable My Book Live Duo applications such as ITunes |
page 70 |
|
Play and stream media from the My Book Live Duo device |
page 112 |
CONNECTING THE DRIVE AND GETTING STARTED – 21
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Backing Up and Retrieving Files
Using WD SmartWare™ (Windows Only)
Using Windows 8 File History
Using Windows 7/ Windows Vista Backup
Using Apple Time Machine
Using WD SmartWare™ (Windows Only)
WD SmartWare software is an easy-to-use tool that gives you the power to:
•Protect your data automatically—Automatic, continuous backup instantly makes a copy whenever you add or change a file.
Note: Automatic backup protection is continuous as long as both your My Book Live Duo device and computer are connected to your network. If you disconnect from your network, backup temporarily stops. Once you reconnect, the WD SmartWare software automatically scans your computer for new or changed files and resumes backup protection.
•See your backup as it happens—Visual backup organizes your content into categories and shows the progress of your backup.
•Retrieve lost files effortlessly—Bring back your valuable data to its original location whether you have lost all your data or just overwritten an important file.
•Take control—Customize your backups.
Viewing the Info/Online Help Topics
The WD SmartWare software provides two kinds of Help:
Help icon 
—Each WD SmartWare screen provides easy access to online help information to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online Help icon in the upper-right corner of any screen.
To close the info/help screen after reading the online Help, click the X button in the upper-right corner of the screen.
Help tab—This tab on the WD SmartWare screens provides more detailed Help. For information on using the Help tab, see “WD SmartWare Home Screen” on page 24.
BACKING UP AND RETRIEVING FILES – 22
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Installing WD SmartWare Software
Installing WD SmartWare
1.Access the Online Learning Center at http://www.wd.com/setup.
2.Select My Book Live.
3. Click the Product Downloads button to display the Install Downloads screen:
4.In the WD SmartWare box, click Download.
5.Access your downloaded files, and extract the contents of the zip file to your computer.
6.Double-click WD SmartWare Setup file.
7.Follow the on-screen instructions to complete the installation.
8.Click the Launch WD SmartWare button to display the WD SmartWare Home screen. (See “WD SmartWare Home Screen” on page 24.)
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Launching the WD SmartWare Software After Installation
Use one of the following options for the WD SmartWare Software once you have installed it:
•WD SmartWare icon 
—In the Windows system tray, leftor right-click the WD Quick View icon to display the main menu, and then select WD SmartWare.
|
• Windows Explorer—Click Start or |
, and then click Programs > |
|
WD SmartWare > WD SmartWare. |
WD SmartWare Home Screen
The Home screen is the first screen you see after you launch the WD SmartWare software:
The WD SmartWare Home screen provides the following tabs:
Home—Provides a Content Gauge showing the capacity of each drive on your network.
Backup—Manages existing backups or creates new backups of your important data, including movies, music, documents, email, and photos.
Retrieve—Brings back valuable data that has been lost or overwritten.
Settings—Manages backup parameters, searches for updates, and provides a link to the My Book Live Duo dashboard, where you can configure the drive.
Help—Provides quick access to Learning Center topics and links to online support services. The Learning Center topics provide more detail than the info/online help for each screen, but not as much as the WD SmartWare Software User Manual.
In the Content Gauge for your computer’s hard drive, all of your files that are available for backup display against a blue background in the following categories:
|
This file category |
Includes files with these extensions |
|
Documents |
.doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document |
|
extensions |
|
|
|
.mail, .msg, .pst., and other mail extensions |
|
Music |
.mp3, .wav, .wma, and other music extensions |
|
Movies |
.avi, .mov, .mp4, and other movie extensions |
BACKING UP AND RETRIEVING FILES – 24
|
MY BOOK LIVE DUO |
||
|
USER MANUAL |
||
|
This file category |
Includes files with these extensions |
|
|
Pictures |
.gif, .jpg, .png, and other picture extensions |
|
|
Other |
Others that do not belong in the five main categories |
|
For a list of included file extensions, search for Answer ID 3644 in the WD Knowledge Base at http://support.wdc.com.
Note that:
Moving the pointer over a category displays the number of files in the category.
The System category, shown against a dark gray background, includes all of your operating system files that are not available for backup. Files that are not backed up include system files, program files, applications, and working files like .tmp and .log files.
The Retrieved category, also shown against a dark gray background, includes the files that you have retrieved from a prior backup. These files are not available for backup.
Note: Additional Files are files outside of the current backup.
How the Backup Function Works
The WD SmartWare software automatically and continuously backs up all of your important data files to the My Book Live Duo drive—music, movies, photos, documents, email, and other files.
After the WD SmartWare software categorizes the different types of files on the selected hard drive, clicking the Start Backup button backs all of them up. Or you can select specific files, folders, or categories of files to back up.
If your computer has more than one internal hard drive, you must select and back up each one to protect all of the data files on your computer.
After performing a backup, the WD SmartWare software protects your files by backing up:
•New files that are created on or copied to your hard drive
•Existing files that are changed in any way.
This protection is automatic—the WD SmartWare software does it for you without any action on your part—just make sure to leave your My Book Live Duo device connected to your network.
Note: Should you disconnect and reconnect the drive to the network, the
WD SmartWare software rescans your computer for new or changed files and resumes automatic, continuous backup as before.
Backing Up Files
To back up some or all of your files:
1.On the Home screen:
a.If your PC has more than one internal hard drive or drive partition, select the one that you want to back up first from the internal drive selector box under your computer icon:
BACKING UP AND RETRIEVING FILES – 25
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b.If you have more than one My Book Live device, WD NAS drive, or SmartWarecompatible devices connected to your network, select the one that you want to back up files to:
c. Select the My Book Live device folder to which you’d like to back up your files.
2. Click the Backup tab to display the Backup screen:
3. On the Backup screen:
|
IF you want to back up . . . |
THEN . . . |
|
on the internal hard drive, |
|
|
All of the categories of files |
Proceed to step 4 on page 26. |
|
Selected categories of files |
Skip to step 5 on page 27. |
|
All of the files and folders |
Skip to step 8 on page 28. |
|
Selected files or folders |
Skip to step 9 on page 28. |
4. To back up all of the categories of files on the My Book Live Duo device:
BACKING UP AND RETRIEVING FILES – 26
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a.Verify that the backup mode is category by ensuring that Ready to perform category backup appears at the upper-left corner of the Backup dialog.
If the backup mode is file and Ready to perform file backup appears at the top of the screen, then click the Switch to File Backup button in the lower left corner and OK at the Switching Backup Plan prompt.
b.Click Advanced View in the middle of the screen to open the backup by categories box and verify that the check boxes for all six categories are selected.
c.As required, select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your
My Book Live Duo drive.
d.Click Start Backup to begin backing up all categories of files and skip to step 10 on page 29.
5.To back up selected categories of files:
a.Verify that the backup mode is category by ensuring that Ready to perform category backup appears at the upper-left corner of the Backup dialog.
b.If the backup mode is file and Ready to perform file backup appears at the top of the screen, click the Switch to Category Backup button, then click OK on the Switching Backup Plan prompt.
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6.Click Advanced View in the middle of the screen, to open the backup by categories selection box.
7.In the backup by categories selection box:
a.Select the check boxes for the categories of files that you want to include in the backup.
b.Clear the check boxes for the categories of files that you want to exclude from the backup.
c.Click the Apply Changes button to refresh the Content Gauge for your My Book Live Duo drive.
d.Click the Start Backup button to begin backing up the selected categories of files and skip to step 10 on page 29.
8.To back up all of the files and folders on the internal hard drive:
a.Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup dialog.
b.If the backup mode is category and Ready to perform category backup appears at the top of the screen, click the Switch to File Backup button, then click OK at the Switching Backup Plan prompt.
c.In the backup by files selection box, click the check box for your computer’s internal hard drive:
d.Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book Live Duo drive.
e.Click Start Backup to begin backing up all of files and folders and skip to step 10 on page 29.
9.To back up selected files or folders:
a.Verify that the backup mode is file backup and that Ready to perform file backup appears at the upper-left corner of the Backup dialog.
b.If the backup mode is category and Ready to perform category backup appears there, click the Switch to File Backup button, then click OK at the Switching Backup Plan prompt.
BACKING UP AND RETRIEVING FILES – 28
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c. In the backup by files selection box, click the pointers to open the folder structure:
d.Select the check boxes for the individual files or folders that you want to back up. Note that clicking a folder check box automatically selects all of the subfolders and files in the folder.
e.Click Apply Changes to create a custom backup plan and update the content gauge for your My Book Live Duo drive. Clicking Revert clears all of the check boxes and displays the initial/default configuration.
f.Click Start Backup to begin backing up the selected files or folders and proceed to step 10 on page 29.
10.During the backup:
•A progress bar and message at the top of the screen indicate the amount of data that has been backed up.
•For a category backup, the blue background in the content gauge for your computer’s internal hard drive changes to yellow/amber for all of the files that have not yet been backed up.
•The gray background for categories or files in the content gauge for your My Book Live Duo drive changes to blue as the backup completes.
•You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background.
•The Start Backup toggle button changes to Stop Backup for stopping the backup.
•Appearance of a backup successfully finished message means that the backup completed normally.
•If any files could not be backed up, the WD SmartWare software displays a:
—Caution message indicating the number of files involved
—View link that you can click to see a list of the files and the reasons they were not backed up
Some applications and running processes can keep files from being backed up. If you cannot determine why some of your files were not backed up, try:
— Saving and closing all of your open files
BACKING UP AND RETRIEVING FILES – 29
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— Closing all running applications—including your email program and web browser
Important: The appearance of a Caution message, indicating that your drive is full, means that there is not enough free space on the drive to complete the backup.
The best long-term solution is to relegate the drive to long-term archive storage and:
a.Click the Help tab.
b.Click the WD Store link to view the Western Digital Online Store website.
c.Click External Hard Drives and select the best drive to suit your future requirements.
11.If you clicked Stop Backup at step 10, the Stop backup? confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using you computer for other things during the backup. To continue, click either:
•Continue Backup to disregard your request and resume the backup
•Stop Backup to follow through with your request and stop the backup
12.If your computer has more than one internal hard drive, repeat the backup procedure for each one.
Retrieving Backups
The WD SmartWare software makes it easy for you to retrieve files that your My Book Live Duo drive has backed up and either:
•Restore them to their original locations on your computer.
•Copy them to a special retrieve folder.
Retrieval is generally a four-step process:
1.On the Home screen, choose the drive to retrieve content from.
2.Choose whether to retrieve content to a special retrieval folder or to the original location.
3.Choose what content to retrieve: files, folders, or everything.
4.Retrieve the content.
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Retrieving a File
After selecting the drive on the Home screen, you can retrieve files or complete folders from your My Book Live Duo drive. (For information on retrieving folders, see “Retrieving a Folder” on page 33.)
To retrieve a file from your drive:
1. Click the Retrieve tab to display the Select a destination for retrieved files screen:
2.The drive may contain backups from other computers. To retrieve files from a specific computer (volume):
a. Click the Back button to display the Select a volume to retrieve from screen:
b. Select the desired volume and click the Next button.
BACKING UP AND RETRIEVING FILES – 31
MY BOOK LIVE DUO
USER MANUAL
3. On the Select a destination for retrieved files screen:
IF you want to copy your THEN . . .
retrieved content to . . .
Its original location,
Note: Not available when retrieving a backup of a different computer.
a.Select the To the Original Places option.
b.Click the Next button to display the Select content to retrieve… screen.
A retrieved content folder,
Note: If you change the retrieval content location from where it has been, the previous location will be backed up.
a.Select the In a Retrieved Content Folder option.
b.If you want to specify a different retrieve folder, click Browse and identify the new retrieve folder.
c.Click the Apply button to save and implement the new retrieve folder.
d.Click the Next button to display the Select content to retrieve… screen.
4.On the Select content to retrieve… screen, select Retrieve Some Files to display the retrieve files selection box:
5.Navigate through the folder structure to find the files you want.
•Click the appropriate file category button to list the files by category:
—Pictures
—Music
—Movies
—Documents
—Other
•Select the View icon to list individual files.
•Type all or part of the file name in the search box to locate the file and press Enter to start the search. To eliminate the search filter, delete all of the text in the search box and press Enter.
•Select the check box for the file that you want to retrieve.
6.Click the Start Retrieving button.
BACKING UP AND RETRIEVING FILES – 32
MY BOOK LIVE DUO
USER MANUAL
7.During the retrieval:
•The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieval location.
•A Cancel Retrieving button is available for you to stop the retrieval.
•A “Retrieval accomplished” message signifies completion of the file retrieval.
•A “Partial retrieve accomplished” message means the file you selected for retrieval was not copied to the specified retrieval location. In this case, either:
—A “Files Not Retrieved” message displays, providing the number of files that were not retrieved and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved, or
—A “Destination is full” message displays, which means that your computer does not have sufficient disk space to complete the file retrieval.
Retrieving a Folder
To retrieve a folder from your drive, that includes all of the content within a folder, and may include multiple categories, in the retrieve files selection, select the check box next to the folder.
Retrieving an Earlier Version of a File or Deleted Files
In the retrieve files selection box, check the Show deleted files check box and/or the Show older files check box. Now, when selecting content to retrieve, you can select individual files that were overwritten or deleted. Likewise, retrieving entire folders in this mode will also retrieve older versions and deleted files.
Note: You can only retrieve one version of a file per retrieval.
Retrieving All of Your Content
On the Select content to retrieve… screen, choose the Retrieve All Files option, which retrieves files across all categories and copies them to either their original locations or the Retrieved Contents folder.
During the retrieval:
•The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieval location.
•A Cancel Retrieving button is available for you to stop the retrieval.
•A “Retrieval accomplished” message signifies completion of the retrieval.
•A “Partial retrieve accomplished” message displays, which means the file you selected for retrieval was not copied to the specified retrieval location. In this case, either:
—A “Files Not Retrieved” message displays, providing the number of files that were not retrieved and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved.
—A “Destination is full” message displays, which means that your computer does not have sufficient disk space to complete the retrieval.
BACKING UP AND RETRIEVING FILES – 33
MY BOOK LIVE DUO
USER MANUAL
Customizing WD SmartWare Software
The WD SmartWare software makes it easy for you to quickly customize its settings for the best possible drive performance by:
•Specifying the number of backup versions that you want to keep for each file
•Specifying a unique folder to store files retrieved from your drive
•Automatically checking for WD SmartWare software updates
•Access WD Quick View to manage your drive.
Click the Settings tab to display the Settings screen:
On the Settings tab you can:
•Create and edit the software settings for My Book Live Duo
•Set up drive settings for your My Book Live Duo
Creating Software Settings
Click the Set Up Software button to open the My Book Live Duo Desktop, then click Software Settings. On the Software Settings Screen.
|
IF you want to . . . |
THEN click . . . |
AND see . . . |
|
Change the number of backup |
File History |
“Specifying the Number of |
|
versions to keep for each file, |
Backup Versions” on page 35. |
|
|
Specify a path to a different retrieve |
Retrieve Folder |
“Specifying a Different Retrieve |
|
folder, |
Folder” on page 35. |
|
|
Change the option that checks for |
Preferences |
“Setting the Preferences (Auto |
|
software updates whenever you |
Update) Option” on page 36. |
|
|
reconnect your My Book Live Duo |
||
|
drive to your network, |
||
BACKING UP AND RETRIEVING FILES – 34
MY BOOK LIVE DUO
USER MANUAL
Specifying the Number of Backup Versions
The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see an earlier version of the file, the WD SmartWare software has a copy for you.
Keeping more versions:
•Improves your ability to save/retrieve more versions of a file
•Consumes more disk space.
To specify the number of backup versions that you want to keep for each file:
1.On the Software Settings screen, click the File History button to display the Set File History screen:
2.Specify the number of file versions that you want to keep (from 1 to 25) in the Enter the number of backup versions to keep for each file box.
3.Click Apply to save and implement the new number of backup versions.
Specifying a Different Retrieve Folder
When you start a retrieval, you can choose whether you want to store the retrieved files in either:
•Their original locations on your computer
•A Retrieved Content folder.
By default, the WD SmartWare software creates and uses a Retrieved Content subfolder in your My Documents folder. To specify a different folder:
1.Either create a new folder or determine which existing folder you want to use.
2.On the Software Settings screen, click the Retrieve Folder button to display the Set Retrieve Folder screen:
3. Click the Browse button and use the browse function to identify the new retrieval folder.
Note: If you don’t want your previously retrieved contents folder to be backed up, delete the folder before you apply changes.
4. Click the Apply button to save and implement the new retrieval folder.
BACKING UP AND RETRIEVING FILES – 35
MY BOOK LIVE DUO
USER MANUAL
Setting the Preferences (Auto Update) Option
When enabled, each time you reconnect your My Book Live drive to your network, the Preferences option checks for software updates. This ensures that you are always using the most recent software version.
To enable or disable the Preferences option:
1.On the Software Settings screen, click the Preferences button to display the Set Preferences screen:
2.Select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences option. If selected, the WD SmartWare software links you to the WD Web page where the download is available.
Creating Drive Settings
Click the Set Up Drive button to open WD Quick View for details on how to manage your My Book Live Duo drive settings. (See “Using the My Book Live Duo Dashboard” on page 53.)
Using Windows 8 File History
If you choose not to use WD SmartWare software for backing up files to the My Book Live Duo device, you can use Windows 8 File History.
File History
File History automatically backs up media files, documents, email, and other personal files to your My Book Live Duo drive. If you lose files or your system crashes, you can easily restore the files to your PC. For more information on Windows 8 File History, consult Microsoft’s documentation.
Windows 8 File History
1.In the Toolbar, click File Explorer. 
2.Select Computer.
3.In the Ribbon (top of page) select Computer>Open Control Panel.
4.Under System and Security, select Save backup copies of your files with File History.
5.On the File History screen, ensure that File History is On.
6.If File History is Off, click the Turn On button.
7.In the right panel, select Select Drive. File History will detect your My Book Live Duo device and list it in the Select a File History drive list.
8.Select your device, then click OK. File History will automatically begin backing up your data.
BACKING UP AND RETRIEVING FILES – 36
MY BOOK LIVE DUO
USER MANUAL
9. To begin your backup immediately, click Run now.
Using Windows 7/ Windows Vista Backup
If you choose not to use WD SmartWare software for backing up files to the My Book Live Duo, you can use Windows Backup.
Windows Backup
The Windows Backup features of Windows Vista (Business, Ultimate, Home Premium, and Enterprise) and Windows 7 (Professional and Ultimate versions) enable you to back up media files, documents, email, and other personal files to your My Book Live Duo drive. If you lose files or your system crashes, you can easily restore the files to your PC. For more information on Windows Backup, consult Microsoft’s documentation.
Windows Vista Backup
1.Click 
and then Control Panel.
• If a Found New Hardware screen displays, click the Cancel button.
2.Click Control Panel > System Maintenance > Backup your computer and follow the steps in the wizard.
3.When prompted to select where you want to save your backup, click On a network.
4.Click the Browse button and select the My Book Live Duo drive.
5.Select a share where you want the backup to be created and click the OK button.
6.Enter the username and password assigned to your user name on the
My Book Live Duo. If no user name has been assigned, enter everyone as the username and any password (e.g., 1234). Click the OK button.
7.Follow the remaining instructions as prompted by the wizard.
Windows 7 Backup
1.Click 
> Control Panel > System and Security.
2.Click Backup and Restore.
3.Click the Set up Backup button and follow the steps in the wizard.
4.When prompted to select where you want to save your backup, click Save on a network.
5.Click the Browse button and select the My Book Live Duo drive as the backup destination.
6.Select a share where you want the backup to be created and click the OK button.
7.Enter the username and password assigned to your user name on the My Book Live Duo drive. (See page 78.)
8.Make sure the backup destination is correct and click the Next button
9.When prompted for the content you want to back up, select Let Windows choose or select desired content and then click the Next button.
10.On the Review your backup settings screen, click the Save settings and run backup button.
BACKING UP AND RETRIEVING FILES – 37
MY BOOK LIVE DUO
USER MANUAL
Using Apple Time Machine
Backing up
The Apple Time Machine is a built-in feature on Mac OS X Mountain Lion, Lion, Snow Leopard, and Leopard computers that can back up everything on your computer: music, photos, documents, applications, emails, and system files. The My Book Live Duo drive can store these backups, so that if your hard drive or operating system should crash, or you lose a file, you can easily restore it to your computer.
You can also specify the maximum amount of space you’d like to use on your Time Machine to backup your files (See “Backup Settings (For Mac OS)” on page 63.)
Setting Up Time Machine
To set up Time Machine to back up files to your My Book Live Duo drive:
1.Use one of the following methods to open Time Machine.
•Click the Time Machine icon in the Dock:
•Click the Apple menu > System Preferences and select Time Machine.
•Click Go > Applications and select Time Machine.
2.If this is your first time creating a backup, the following screen displays:
Click Set Up Time Machine to display the Time Machine Preferences screen:
BACKING UP AND RETRIEVING FILES – 38
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Page 1 — User Manual
My Book®Live™DuoPersonal Cloud StorageUser Manual
Page 2 — Registering Your WD Product
MY BOOK LIVE DUOUSER MANUALPRODUCT OVERVIEW – 4Speed without compromise—Built with an 800 MHz RISC processor for maximumperformance to power all your
Page 3 — Table of Contents
11MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 94Accessing Your My Book Live Duo RemotelyWD 2go: The Pathway to Your Personal
Page 4 — TABLE OF CONTENTS – iv
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 95About WD 2go Mobile AppAccess your files, music, and photos with your mobile d
Page 5 — TABLE OF CONTENTS – v
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 96WD Photos lets you view your most recently accessed photos even when you are o
Page 6 — TABLE OF CONTENTS – vi
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 973. Enable or disable remote access and check the connectivity status of yourMy
Page 7 — Important User Information
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 98• Windows XP compatibility— Establishes a connection through ports 80 and 443.
Page 8
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 993. From the drop-down list, select a user. Listed users are those who have acc
Page 9 — Product Overview
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 1005. Click the Continue button (you may have to scroll to the bottom of the pag
Page 10 — • What is a personal cloud?
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 101Installing WD Photos on Your Mobile DeviceTo install WD Photos on your mobile
Page 11 — Package Contents
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 102must generate one code for each app you want to activate. Codes are valid for
Page 12 — PRODUCT OVERVIEW – 6
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 103Installing the WD 2go Mobile App1. Download the WD 2go app from the Apple App
Page 14 — Specifications
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 1046. Click Done.7. Tap your My Book Live Duo drive to display its share(s).8. T
Page 15 — Product View
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 1059. Tap a file to display its contents.Note: If you have problems installing W
Page 16
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 1062. Navigate to the Web Access section of the Remote Access page.3. Click the
Page 17
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 1076. Click the Continue button to display your new account on the Account List.
Page 19 — 1. Select Getting Started
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 109Note: For Lion and Mountain Lion, you will need to install the Java runtime c
Page 20
MY BOOK LIVE DUOUSER MANUALACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 11010. In Windows, click the + Open in Explorer button next to the share you wan
Page 22 — Finish to close the
12MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 112Playing/Streaming Videos, Photos, & MusicMedia Server OverviewMedi
Page 23 — (Windows & Mac OS)
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 1133. Select the Enable check box for DLNA (enabled by default).4. To view
Page 24
MY BOOK LIVE DUOUSER MANUALPRODUCT OVERVIEW – 6For information on additional accessories for this product, visit:US www.shopwd.com or www.wdstore.comC
Page 25
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 1148. For DLNA to look for only updated music and picture files on your dri
Page 26
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 115• Shared Videos—Stores video files you want to share with other usersAdd
Page 27 — What Can I Do Now?
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 116Windows Media Player 11 (Windows Vista)Note: Please go to the Microsoft
Page 28
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 1174. Launch Windows Media Player (Start > All Programs > Windows Med
Page 29
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 1187. Select a media type (Music, Pictures, or Video) and click MyBookLiveD
Page 30 — WD SmartWare Home Screen
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 1193. Select Home network, and then click Close:4. Launch Windows Media Pla
Page 31 — Backing Up Files
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 1206. Click Find media that others are sharing, and then click OK:7. Select
Page 32
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 1211. Make sure that your My Book Live Duo device is connected to your home
Page 33
MY BOOK LIVE DUOUSER MANUALPLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 1222. Click the > beside iTunes to expand the iTunes section of the page
Page 34
13MY BOOK LIVE DUOUSER MANUALCONNECTING A USB HARD DRIVE – 123Connecting a USB Hard DriveConnecting a USB Hard Drive OverviewConnecting A USB DriveMap
Page 35
MY BOOK LIVE DUOUSER MANUALPRODUCT OVERVIEW – 7System RequirementsOperating SystemNote: Compatibility may vary depending on your computer’s hardware c
Page 36 — Retrieving Backups
MY BOOK LIVE DUOUSER MANUALCONNECTING A USB HARD DRIVE – 124Mapping A USB Drive (Windows Only)1. Right- or left-click the WD Quick View icon in the sy
Page 37
MY BOOK LIVE DUOUSER MANUALREPLACING A DRIVE – 125Replacing a DriveThe My Book Live Duo device is a limited user-serviceable product that allows for r
Page 38
MY BOOK LIVE DUOUSER MANUALREPLACING A DRIVE – 1264. Loosen the thumbscrew that secures the drive cover plate. Remove the drive coverplate and set asi
Page 39
MY BOOK LIVE DUOUSER MANUALREPLACING A DRIVE – 12711. Close the door and firmly push in until it locks into place.12. Reconnect all of the cables for
Page 40 — Creating Software Settings
15MY BOOK LIVE DUOUSER MANUALTROUBLESHOOTING – 128TroubleshootingFirst Steps ChecklistResetting the My Book Live Duo DeviceSpecific Problems and Corre
Page 41
MY BOOK LIVE DUOUSER MANUALTROUBLESHOOTING – 129Specific Problems and Corrective ActionsThe following contains specific problems that may arise during
Page 43 — Windows Backup
MY BOOK LIVE DUOUSER MANUALTROUBLESHOOTING – 131I am having trouble safely shutting down the My Book Live Duo? (continued)If the LED is solid green (i
Page 44 — Using Apple Time Machine
16MY BOOK LIVE DUOUSER MANUALREGULATORY AND WARRANTY INFORMATION – 132Regulatory and Warranty InformationRegulatory ComplianceWarranty Information (Al
Page 45
MY BOOK LIVE DUOUSER MANUALREGULATORY AND WARRANTY INFORMATION – 133KC Notice (Republic of Korea only)Class B Device 1 Please note that this device ha
Page 46
MY BOOK LIVE DUOUSER MANUALPRODUCT OVERVIEW – 8Handling PrecautionsWD products are precision instruments and must be handled with care during unpackin
Page 47 — Retrieving Backed-Up Items
MY BOOK LIVE DUOUSER MANUALREGULATORY AND WARRANTY INFORMATION – 134Warranty Information (Australia/New Zealand only)For consumers purchasing products
Page 48
MY BOOK LIVE DUOUSER MANUALREGULATORY AND WARRANTY INFORMATION – 135determines that your claim is valid, WD or such dealer shall, at its discretion, e
Page 49 — WD Quick View
136MY BOOK LIVE DUOUSER MANUALIndexAAC adapters 6Accessingpersonal cloud 107Accessories 6Alert & Event Notifications 62Alertsdashboard icon 55list
Page 50 — Download
137MY BOOK LIVE DUOUSER MANUALopening a public share 19OS X 85software folder 19Mail files 24Managingshares 81users 77using Quick View 43MappingUSB dr
Page 51 — Checking Drive Status
138MY BOOK LIVE DUOUSER MANUALenabling 96requirements 94settings 70sharing files 111Replacing a drive 125Requirementsmobile apps 94operating systems 7
Page 52 — Opening Shares
139MY BOOK LIVE DUOUSER MANUALWD 2go 94accessing 107personal cloud 94registering a web access account 105setting up 105WD 2go mobile appfeatures 95ins
Page 53
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use norfor any infringement o
Page 54 — Viewing Drive Properties
MY BOOK LIVE DUOUSER MANUALPRODUCT OVERVIEW – 9Product ViewComponent Icon DescriptionGigabit EthernetportConnects the device to a local network.USB 2.
Page 55 — Monitoring Alerts
33MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 10Connecting the Drive and Getting StartedConnecting the Drive to your Network
Page 56 — WD Quick View Alerts Option
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 11Physically Connecting the Drive1234Follow the steps below to connect the My Bo
Page 57 — Alerts on Mac OS X
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 12Checking the Front Panel LEDThe following table describes the front panel tric
Page 58 — Mac OS X
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 13Connecting the Drive to your Network1. Select Getting Started.2. Following the
Page 59
iiWD®Service and SupportShould you encounter any problem, please give us an opportunity to address it before returning thisproduct. Most technical sup
Page 60 — > My Network Places
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 144. Select your My Book Live device, then click Next.5. Continue following the
Page 61 — X in its right corner
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 152. Select the Refresh button.• If the device still can not be found, select WD
Page 62 — Obtaining Customer Support
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 16Note: You may need to check your email spam folder if your spam filter does no
Page 63 — Obtaining Other Support
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 17Getting Started Without the Online Setup Software(Windows & Mac OS)If you
Page 64
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 183. Double-click the Public folder to display the Shared Music, Shared Pictures
Page 65 — Configuring Basic Settings
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 19Using Mac OS X Leopard/Snow Leopard/LionUsing Finder to Open the Public Folder
Page 66 — Date & Time
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 20• Right-click the item you want to alias (e.g., Shared Music), and then clickF
Page 67
MY BOOK LIVE DUOUSER MANUALCONNECTING THE DRIVE AND GETTING STARTED – 21What Can I Do Now?Your My Book Live Duo drive is ready to use and is accessibl
Page 68
4MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 22Backing Up and Retrieving FilesUsing WD SmartWare™ (Windows Only)Using Windows 8 File
Page 70 — Network Settings
TABLE OF CONTENTS – iiiMY BOOK LIVE DUOUSER MANUALWD® Service and Support …iiRegistering Your WD Product…
Page 71 — Workgroup
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 24Launching the WD SmartWare Software After InstallationUse one of the following options
Page 72 — Utilities Settings
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 25For a list of included file extensions, search for Answer ID 3644 in the WD Knowledge B
Page 73 — Factory Restore
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 26b. If you have more than one My Book Live device, WD NAS drive, or SmartWare-compatible
Page 74 — Reboot/Shutdown
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 27a. Verify that the backup mode is category by ensuring that Ready to performcategory ba
Page 75
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 286. Click Advanced View in the middle of the screen, to open the backup by categoriessel
Page 76 — Remote Access Settings
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 29c. In the backup by files selection box, click the pointers to open the folder structur
Page 77 — Storage Settings
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 30- Closing all running applications—including your email program and web browser11. If y
Page 78 — Changing the Storage Type
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 31Retrieving a FileAfter selecting the drive on the Home screen, you can retrieve files o
Page 79
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 323. On the Select a destination for retrieved files screen:4. On the Select content to r
Page 80 — USB Storage
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 337. During the retrieval:• The Retrieve screen displays a progress bar and a message ind
Page 81
TABLE OF CONTENTS – ivMY BOOK LIVE DUOUSER MANUALLaunching the My Book Live Duo Dashboard … 47Mapping the Drive (Windows only) …
Page 82 — Ejecting via Quick View:
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 34Customizing WD SmartWare SoftwareThe WD SmartWare software makes it easy for you to qui
Page 83 — Managing Users
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 35Specifying the Number of Backup VersionsThe WD SmartWare software can keep up to 25 old
Page 84 — Creating a User
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 36Setting the Preferences (Auto Update) OptionWhen enabled, each time you reconnect your
Page 85 — MANAGING USERS – 79
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 379. To begin your backup immediately, click Run now.Using Windows 7/ Windows Vista Backu
Page 86 — Deleting a User
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 38Using Apple Time MachineBacking upThe Apple Time Machine is a built-in feature on Mac O
Page 87 — Managing Shares
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 393. Click Select Disk and select the My Book Live Duo drive where you want the backupsst
Page 88 — Creating a New Share
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 40backup, enter Time Machine to restore files, or open the T ime Machine Preferencesscree
Page 89 — Creating a New User
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 41Starting a BackupTo start a backup at any time, select Back Up Now on the drop-down men
Page 90 — Opening a Share
MY BOOK LIVE DUOUSER MANUALBACKING UP AND RETRIEVING FILES – 423. Click the arrows or the time line on the right of the screen to browse through all t
Page 91 — THEN for . .
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 43Managing Your Drive With5WD Quick ViewInstalling WD Quick View (Mac OS Only)Acce
Page 93 — 3. Click the Create section
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 443. Click the Software Downloads button to display the Downloads screen:4. In the
Page 94 — MANAGING SAFEPOINTS – 88
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 45Mac OS X1. Click the WD Quick View icon in the menu bar to display a menu.2. Mov
Page 95 — MANAGING SAFEPOINTS – 89
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 46Exiting WD SmartWare Safely (Windows only)Select Exit WD SmartWare on the WD Qui
Page 96 — Updating Safepoints
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 47Launching the My Book Live Duo DashboardSelect Dashboard on the WD Quick View su
Page 97 — Recovering from a Safepoint
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 48Viewing Drive PropertiesSelect Properties on the WD Quick View submenu to displa
Page 98 — MANAGING SAFEPOINTS – 92
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 49Monitoring StorageHover your cursor over the WD Quick View icon to display the D
Page 99
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 50WD Quick View Alerts OptionAn option on the WD Quick View submenu displays alert
Page 100 — USER MANUAL
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 51Alerts on Mac OS X3. Click the OK button to close.Ejecting A USB Storage Device
Page 101 — About WD Photos Mobile App
MY BOOK LIVE DUOUSER MANUALMANAGING YOUR DRIVE WITH WD QUICK VIEW – 52Mac OS X1. On the desktop, click Finder, then select Applications from the Favor
Page 102 — Enabling Remote Access
6MY BOOK LIVE DUOUSER MANUALUSING THE MY BOOK LIVE DUO DASHBOARD – 53Using the My Book Live Duo DashboardLaunching the My Book Live Duo DashboardStart
Page 103
TABLE OF CONTENTS – viMY BOOK LIVE DUOUSER MANUAL17 Index …136
Page 104 — Setting Up Mobile Access
MY BOOK LIVE DUOUSER MANUALUSING THE MY BOOK LIVE DUO DASHBOARD – 54Starting the My Book Live Duo Dashboard1. Use one of the options outlined in “Laun
Page 105
MY BOOK LIVE DUOUSER MANUALUSING THE MY BOOK LIVE DUO DASHBOARD – 55Understanding Dashboard ComponentsThe typical My Book Live Duo dashboard page offe
Page 106
MY BOOK LIVE DUOUSER MANUALUSING THE MY BOOK LIVE DUO DASHBOARD – 56* Not shown in screen example.Obtaining Customer SupportTo open the Support page:1
Page 107
MY BOOK LIVE DUOUSER MANUALUSING THE MY BOOK LIVE DUO DASHBOARD – 57Sending Your Log Files to Customer SupportIf you have a problem with the My Book L
Page 108
MY BOOK LIVE DUOUSER MANUALUSING THE MY BOOK LIVE DUO DASHBOARD – 58What Can I Do Now?The next few chapters step you through the procedures for using
Page 109
7MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 59Configuring Basic SettingsSystem SettingsNetwork SettingsUtilities SettingsRemote Access Se
Page 110 — 6. Click Done
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 601. View or modify the following settings:2. If you made any changes, click the Save button t
Page 111
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 612. If you have made any changes, click the Save button.UpdatesThis section of the page enabl
Page 112
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 626. Select the file saved on your hard drive and click the Open button. A message promptsfor
Page 114
1MY BOOK LIVE DUOUSER MANUALIMPORTANT USER INFORMATION – 1Important User InformationImportant Safety InstructionsRecording Your WD Product Information
Page 115
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 64To set your Time Machine quotas:Note: The maximum size cannot be increased after the initial
Page 116
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 652. Click the Save button.WorkgroupA workgroup is a name you assign to each member of a group
Page 118 — Media Server Settings
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 67Factory RestoreNote: For information about using the Reset button to return the password and
Page 119
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 68Reboot/ShutdownYou can safely reboot and shut down your My Book Live Duo drive using two met
Page 120 — Media Storage
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 69To shut down the drive:1. Click the Shutdown Device button.2. A message reminds you that shu
Page 121 — — Network Music Player
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 70To replace the current configuration:1. In the Import section, click the Choose File button
Page 122 — 2. Click Customize:
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 71Storage SettingsThe Storage page enables you to specify how your My Book Live Duo device wil
Page 123
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 722. To view details about the drive, click its icon. Details include:• Model Number• Manufact
Page 124 — Media Player 12 Library:
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 732. Select the desired storage type and click the Convert button. The “Convert StorageMode” m
Page 125
MY BOOK LIVE DUOUSER MANUALIMPORTANT USER INFORMATION – 2- If the product has been dropped or the chassis has been damaged.- If the product exhibits a
Page 126 — Other Media Players
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 74USB StorageNote: The My Book Live Duo device works with both USB 2.0 and 3.0 storagedevices;
Page 127 — DLNA Devices
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 75Monitoring USB Storage Settings1. Click External Storage.2. To view details about the USB St
Page 128 — Streaming Media in iTunes
MY BOOK LIVE DUOUSER MANUALCONFIGURING BASIC SETTINGS – 762. Click OK to eject the USB drive.Ejecting via Quick View:1. Left- or Right-click the WD Qu
Page 130
MY BOOK LIVE DUOUSER MANUALMANAGING USERS – 782. To view user details, click the user name. User Detail and Share Access display in apanel on the righ
Page 131 — Replacing a Drive
MY BOOK LIVE DUOUSER MANUALMANAGING USERS – 794. Click the Save button. The new user is listed in the User List, and the Share Accesssection moves to
Page 132 — Storage tab
MY BOOK LIVE DUOUSER MANUALMANAGING USERS – 803. Click the Save button. The new share displays in the Share Access panel with thePrivate indicator dis
Page 133 — REPLACING A DRIVE – 127
9MY BOOK LIVE DUOUSER MANUALMANAGING SHARES – 81Managing SharesViewing a List of SharesCreating a New ShareCreating a New UserMaking a Share PublicDel
Page 134 — Troubleshooting
MY BOOK LIVE DUOUSER MANUALMANAGING SHARES – 82Click a share to display share detail and user access information in the right panel.Creating a New Sha
Page 135 — TROUBLESHOOTING – 129
MY BOOK LIVE DUOUSER MANUALMANAGING SHARES – 833. If you selected Private, the User Access panel displays.4. To specify access to the new share, selec
Page 136 — TROUBLESHOOTING – 130
12MY BOOK LIVE DUOUSER MANUALPRODUCT OVERVIEW – 3Product OverviewAbout the SystemFeaturesAbout the Online Learning CenterPackage ContentsSystem Requir
Page 137 — TROUBLESHOOTING – 131
MY BOOK LIVE DUOUSER MANUALMANAGING SHARES – 84Making a Share PublicIf you decide there is no reason to limit access to a private share, convert it to
Page 138 — Regulatory Compliance
MY BOOK LIVE DUOUSER MANUALMANAGING SHARES – 85WD Quick View in the menu bar(Mac OS X),Public and Private Shares1. Click the WD Quick View icon in the
Page 139 — Limited Warranty
10MY BOOK LIVE DUOUSER MANUALMANAGING SAFEPOINTS – 86Managing SafepointsBacking Up a My Book Live Duo Drive With SafepointsBacking Up a My Book Live D
Page 140 — Warranty
MY BOOK LIVE DUOUSER MANUALMANAGING SAFEPOINTS – 873. Click the Create section.4. Click either the Scan Network or Local USB button to display a list
Page 141
MY BOOK LIVE DUOUSER MANUALMANAGING SAFEPOINTS – 885. Select the target device and the share for the operation. If the share is passwordprotected, ent
Page 142
MY BOOK LIVE DUOUSER MANUALMANAGING SAFEPOINTS – 897. To have the process run in the background, click the Run in Background button. A linkto the prog
Page 143
MY BOOK LIVE DUOUSER MANUALMANAGING SAFEPOINTS – 909. If the creation process was not successful or was interrupted, the Manage section (topof page) d
Page 144
MY BOOK LIVE DUOUSER MANUALMANAGING SAFEPOINTS – 912. To enable auto updates for your safepoint, go to the Manage section, select yoursafepoint, and c
Page 145
MY BOOK LIVE DUOUSER MANUALMANAGING SAFEPOINTS – 922. Click the Network or Local (for USB devices) button to display a list of available deviceson you
Page 146
MY BOOK LIVE DUOUSER MANUALMANAGING SAFEPOINTS – 936. If there are no errors, the recovery operation begins and a progress bar appears. Wait forthe op
My Book
®
Live
™
Duo
Персональная облачная система хранения
Руководство по эксплуатации